Job Description
Level 1, 2, and 3 Network Support Engineers - Carins, QLD
MSP | AirBridge Networks PTY LTD | Cairns QLD | Full Time
At AirBridge, the only thing more important than a strong internet connection is solid customer connections.
We pride ourselves on our refreshing service focus and consistently aim to stretch beyond "expected" to "impressive".
We specialise in network integration, technology innovations, and providing exceptional network solutions to organizations, businesses, and emergency services across Australia and beyond.
We are looking to expand our IT Support team in Cairns and are seeking highly motivated and dedicated support engineers to join our path to becoming one of the biggest and most experienced network innovators in Far North Queensland.
What your day-to-day looks like:
Receive support requests via email and phone
Manage technical incidents from end-to-end with the support of highly qualified and experienced network engineers
Escalate incidents to the appropriate department managers as required
Design, plan, and configure network hardware for deployment to customers across Australia
Assist field resources with installations and troubleshooting network faults
Research, configure, and test new technologies to ensure they are fit-for-purpose
Develop, publish, optimize,



and maintain network documentation and asset registers
Study and complete vendor certifications once a new product in onboarded for sale
Attend customer sites to troubleshoot faults as required
Your Abilities and Experience
Strong customer service with a focus on providing an exceptional experience for our customers
Solid troubleshooting capabilities using methodical and logical thought processes
Professional and articulate verbal and written communication
Experience working with external vendors (ticket creation, escalation, RMA)
Strong knowledge of IP and subnetting
Sound to expert knowledge of routing and switching protocols
Proven experience configuring and troubleshooting routers and switches (Ubiquiti, Cisco, Peplink, Cambium, Fortiswitch, Ericsson Cradlepoint)
Proven experience with Wi-Fi deployment and troubleshooting (Ubiquiti, FortiWAP)
Proven firewall experience or willingness to complete certifications (Fortinet preferred)
Experience or knowledge of SD-WAN technologies and configuration
Experience or knowledge of LEO satellite technologies - desirable (Starlink)
Knowledge of telephony - desirable (RingCentral, IPECS)
Check out the exciting things we do here:#J-*****-Ljbffr

📌 Network Support Engineers- Level 1/2/3 (Queensland)
🏢 AirBridge Networks
📍 Queensland