Job Description
Join Our Dynamic Team & Make a Difference!
Competitive Pay | Growth Opportunities | Vibrant Work Culture
Are you a people person with a knack for problem-solving?
Do you thrive in a fast-paced environment?
If yes, then we want YOU to join our team at Ruttley Services!
About Us
At Ruttley Services – Plumbing & Electrical, we've been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade.
Our commitment to exceptional service has earned us over 300 glowing online reviews.
We live by our motto: "Reliable, Responsive, Reassuring...That's Ruttley."
Why You'll Love Working With Us
Competitive Remuneration Package: Your hard work deserves a rewarding pay.
Career Growth: We invest in your future with continuous learning and development opportunities.
Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
Fun Work Outings: We believe in work-life balance and having fun along the way!
Your Role
As a CSR, you'll be the heartbeat of our customer experience, ensuring every client feels valued and heard.
Your responsibilities include:
Customer Service Excellence:
Handling inbound calls and scheduling service requests (300 to 500 calls per week)
Managing website scheduling requests
Conducting customer follow-up calls
Engaging in outbound customer service calls during quieter periods
Tracking and analyzing advertising sources
General administration support




What We're Looking For
Superb Communication Skills:Articulate in writing and speaking with an impactful presence.
Customer Service Pro:Exceptional phone and email etiquette with a knack for making clients feel special.
Tech-Savvy:Proficient in Microsoft 365 and quick to learn new systems.
Experience with CRM systems is a plus.
Creative Thinker:Attention to detail with a flair for innovative solutions.
Proactive Attitude:Self-driven, able to work independently and as part of a team.
The Ideal CSR
Curious:Always asking questions and seeking to understand.
Personable:Brings energy and personality to every interaction.
Clear Communicator:Speaks with confidence and clarity.
Patient:Takes time to understand and assist customers thoroughly.
Detail-Oriented:Never misses a beat in gathering and processing information.
Empathetic:Understands and reassures customers.
Attentive Listener:Truly listens and responds to customer needs.
Perks & Advantages
Career Advancement:Clear paths for progression within a growing company.
Team Spirit:Be part of a close-knit team that celebrates successes together.
Continuous Learning:Access to ongoing training and development programs.
Exciting Work Environment:Regular team outings and a vibrant workplace culture.
Ready to embark on an exciting career journey with us?
Click the Apply Now button and let's get started!
*No recruitment agencies, please.
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📌 Customer Service Representative (Csr) - North Shore Chatswood (Sydney)
🏢 Ruttley Services Pty
📍 Sydney