Job Description
The Gem Hotel is seeking a Drive Thru/Liquor Barn Attendant to join our team in Alberton, QLD ****.
This is a casual position that plays a vital role in delivering excellent customer service at our drive-through and liquor barn facilities.
We are building a brand new large format Drive thru and are looking for new staff to come in and work with us through the transition and then operation of the new Barn!
You will be the face of our operation during your shifts, ensuring customers receive prompt, friendly service and have a positive experience every time they visit us.
This role is essential to maintaining our reputation for quality service and contributing to the smooth operation of our retail alcohol sales.
What you'll be doing
Serving customers at the drive-through window with efficiency and professionalism
Processing cash and card transactions accurately and securely
Assisting customers with product selection and recommendations from our liquor range
Stocking shelves and displays in the liquor barn with merchandise and maintaining neat, organised displays
Checking customer identification to verify age compliance for alcohol purchases
Maintaining cleanliness and hygiene standards throughout the drive-through and liquor barn areas
Handling customer enquiries and resolving issues professionally and courteously
Following all relevant liquor licensing laws and The Gem Hotel policies
Operating point-of-sale systems and other required equipment
What we're looking for
Previous retail or customer service experience, preferably in a hospitality or bottle shop setting




Strong communication skills with the ability to interact positively with diverse customers
Reliable, punctual and willing to work casual hours including evenings and weekends as required
Ability to work independently and as part of a team
Cash handling experience and proficiency with point-of-sale systems
Knowledge of responsible service of alcohol principles
Physical capability to lift and carry stock regularly
Attention to detail and organisational skills
Australian working rights and current identification
A responsible attitude towards liquor service and age verification
What we offer
Casual employment with flexible scheduling to suit your lifestyle
Competitive pay rates for the retail sector
A welcoming, supportive team environment
Training and development to support your growth in the hospitality industry
Staff discounts available to eligible employees
Opportunity to work in a well-established, respected hospitality venue
About us
The Gem Hotel is a valued hospitality establishment in Alberton, committed to providing excellent service and quality products to our community.
We pride ourselves on our friendly atmosphere, reliable service, and dedication to customer satisfaction.
As a long-standing member of the local community, we are focused on creating a positive workplace where our team members feel valued and supported.
We are an equal opportunity employer and welcome applications from all qualified candidates.
If you believe you are the right fit for this role, we'd love to hear from you by submitting your resume and a brief cover letter outlining your relevant experience and why you'd be interested in joining The Gem Hotel team.
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📌 Drive Thru/Liquor Barn Attendant (Gold Coast)
🏢 The Gem Hotel
📍 Gold Coast