Job Description
Admin Arranger - Value Cremantion (Tullamarine)
n Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Tullamarine-based team, this role is working 5 days onsite.
n This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy workplace, and can confidently manage customer conversations over the phone.
n This is not a face-to-face service role - all communication is handled via phone and email. You'll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.
n What you'll be doing:
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Managing inbound customer enquiries and service requests
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Explaining processes, documentation requirements, and timelines clearly and professionally
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Coordinating administration from initial enquiry through to completion
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Liaising with internal departments and sister companies
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Following up outstanding documentation and information
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Working within KPI-driven turnaround timeframes




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Maintaining accurate records and system updates
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What we're looking for:
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Strong administration and organisational skills
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Excellent phone communication and customer service ability
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Confidence managing direct and sometimes sensitive conversations
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A calm, patient, and process-driven approach
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High attention to detail and ability to multitask
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Previous experience in contact centre, administration, customer service, or high-volume coordination roles
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Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.
n What's on offer:
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Full-time permanent opportunity
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Monday to Friday hours only - no weekends
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Supportive and collaborative office environment
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Structured onboarding and training
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Stable and growing organisation
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5 days onsite working from Tullamarine office location
n If you're a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we'd love to hear from you.
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📌 Admin Arranger (Melbourne)
🏢 Mayday Recruitment
📍 Melbourne