Job Description
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in **** and Top 5 Inspiring Workplaces for ****, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate
Desktop Support Officer
to join our team in
Deer Park
.
What you'll do: n
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Ensure the smooth day-to-day operations of customer environments.
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Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
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Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
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Take ownership of day-to-day technology issues and liaise with external third-party organisations.
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Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
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Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
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Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
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Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
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Ensure adherence to company policies, procedures, and security protocols in all support activities.
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Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
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Identify and implement process improvements to streamline operations.
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Collaborate with other departments to deliver the highest quality solutions.
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What You'll Bring n
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A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
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A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
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Willingness to learn current technologies and concepts to confidently liaise with staff and external vendors.
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Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
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A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
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Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
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Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.
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Benefits n
Our Company Is More Than Just a Workplace, It's a Hub Of Inspiration And Creativity Where Employees Love To Work! Here's Why
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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📌 Desktop Support Officer (Education) (Melbourne)
🏢 CENTORRINO TECHNOLOGIES
📍 Melbourne