Job Description
As Debt Recovery Officer, you will manage a portfolio of outstanding rates, water charges and miscellaneous accounts. You will review accounts, contact customers, negotiate payment arrangements and progress recovery action in accordance with legislation and Council policy.
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The role requires sound judgement, persistence and professionalism, together with the ability to communicate respectfully with customers who may be experiencing financial difficulty. In this role, you will:
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Review outstanding debt reports and identify accounts requiring follow-up.
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Contact customers regarding overdue rates, water charges and other Council accounts.
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Maintain explicit and accurate records of customer contact and recovery action.
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Negotiate and approve payment arrangements in accordance with Council's Debt Recovery Policy.
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Monitor payment arrangements and follow up missed or overdue payments.
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Prepare information for legal recovery action undertaken by Council or its appointed Debt Recovery Agent.
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Liaise with Council's Debt Recovery Agent regarding legal recovery matters.
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Prepare information relating to potential water restriction action.
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Reconcile Debt Recovery Agent invoices and advise Revenue Officers of amounts to be allocated.
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Identify accounts that may qualify for sale of land for unpaid rates action.
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Prepare information required for proof of debt and assist with sale action.
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Prepare monthly status and statistical reports.
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Investigate returned notices and use appropriate databases and authorities to locate updated contact details.
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Respond to customer enquiries by telephone, email and at the customer counter.
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Support the wider Revenue team to provide an efficient and customer-focused service.
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You will have experience in debt recovery, financial services or a similar environment, with the confidence to manage difficult conversations and apply Council's policies fairly and consistently.
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You will also have:
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A minimum Certificate IV in Accounting, Finance or an equivalent qualification. Diploma-level qualifications will be viewed favourably.
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Demonstrated experience in debt recovery or financial services.
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Experience providing high-quality customer service in situations involving sensitive financial matters.
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A calm, respectful and resilient approach to customer service.
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The ability to negotiate practical outcomes and maintain professional relationships.
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The ability to interpret and apply legislation, policies and procedures.
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Strong analytical and problem-solving skills.
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Experience using Microsoft Office, particularly Excel, and accounting systems. TechnologyOne experience will be viewed favourably.
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Salary:
Commencing salary circa $74,000p.a. plus superannuation.
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Location:
This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.
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Tenure:
Permanent, Full Time.
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For questions relating to the position requirements please contact David Roach - Financial Operations and Compliance Coordinator who is the hiring manager for this role. David can be reached on 7*** or at
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For enquiries regarding the application process contact Corinne Matlwaski, Human Resources Business Partner who is the HR representative for this role. Corinne can be reached on 7*** or at
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📌 Debt Recovery Officer (Taree)
🏢 the original
📍 Taree