Job Description
Key Account Manager – Major Retail Accounts
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nHills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives
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nAn exciting prospect is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and New Zealand.n
nYou will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.n
nThe Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.n
Your responsibilities will include:
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Managing relationships with major national retail and e-commerce accounts
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Developing and executing customer account plans across a 6–12 month horizon
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Managing promotional calendars, activations and customer campaigns
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Working closely with Marketing to deliver promotional activity
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Leading commercial discussions and negotiating customer agreements and promotional rebates
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Supporting range reviews and customer presentations
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Identifying opportunities to grow revenue and expand product distribution
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Monitoring customer sales, revenue and profit performance
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Working with Supply Chain to resolve stock and fulfilment requirements
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Gathering market and competitor intelligence through occasional store visits
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Supporting new product launches and securing ranging opportunities
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Maintaining strong relationships with customers and internal stakeholders
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This is not a high-volume cold-calling role.



Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution.n
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About You
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nWe are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.n
nYou will ideally have:n
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Experience in Key Account Management, Account Management or Customer Management
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Exposure to major retail, big-box or FMCG customers
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Experience managing commercial relationships with head-office stakeholders
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Strong negotiation and relationship management skills
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Experience working with promotional campaigns and customer activations
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Strong organisational and planning skills
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An analytical mindset and confidence working with sales data
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The ability to manage multiple customers, projects and priorities simultaneously
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Excellent communication and presentation skills
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A current driver's licence and willingness to travel occasionally
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Pet industry experience is advantageous but not essential. We are particularly interested in candidates with strong FMCG, consumer products, retail,
pharmaceutical/healthcare
or similar commercial backgrounds.n
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What's On Offer?
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$110,000–$130,000 + Super + car allowance + bonus
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Hybrid working arrangements
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Major national retail accounts
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National and occasional international travel
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Structured onboarding and comprehensive training
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The opportunity to join a global organisation with a strong market presence
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If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.

📌 Key Account Manager (Sydney)
🏢 Norwest Recruitment Pty
📍 Sydney