Job Description
Customer Service Officer
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Location - Macquarie Park, Sydney
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Contract length - 12 months
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• Multiple positions to maintain our exceptional level of service.
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• Work across a range of products and brands, answering a broad variety of questions.
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• Allied Credit has a hybrid work environment, we value a healthy work-life balance.
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Company Description
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Allied Credit is a leading vehicle finance firm with strategic alliances with global car, marine and motorcycle brands. Offering white label, joint venture and floorplan finance, our proprietary software provides a seamless, convenient and customer-focused finance service to consumers and businesses.
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Due to continued growth of our business, we have an exciting new prospect for a Customer Service Officer to work at the front line of our customer engagement. You will be in a unique position to learn a wide range of processes across all products, while also being able to contribute to process improvements to help transform our business and our customer interactions.
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Working ********* Monday to Friday (no weekend work), our team is Sydney-based and will become hybrid in due course. The contract would be for an initial 12 months and we would discuss any permanent employment opportunities with you over time.
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Responsibilities
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• Handle ***** inbound calls relating to a range of customer enquiries, while delivering an exceptional experience to our customers and lending partners.
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• Responding to written correspondence received from clients or our dealer network.
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• Liaise with internal stakeholders to effectively manage consumer and commercial customers.
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• Taking ownership of complex matters and participating in change implementation activities.
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• Contribute to the success of the wider Operations team, by supporting other areas from time to time.
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Your background
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• Previous contact centre experience working on an auto-dialler system is required.
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• Experience/ tertiary qualifications in the financial services/ banking industry would be highly preferrable.
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• Excellent verbal and written communication skills, with the patience and ability to clearly explain complex processes to clients and commercial partners.
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• High level of attention to detail and accuracy, with the capability to work in a high-pressure environment.
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• Well-developed emotional intelligence and an ingrained willingness to help others will allow you to thrive in this role.
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Why work for Allied Credit?
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• Work-life balance - hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options.
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• Wellness day to take a day off for some R&R; around your birthday and a Volunteer Day to support your community.
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• Discount offers on selected retailers, car loans and novated leasing options.
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• A learning environment where we take your development and career aspirations seriously.
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• 16 weeks of paid parental leave along with Salary Continuance Insurance.
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We want individuals who will buy into and thrive with Allied Credit's Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork.
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Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic.
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Please contact
Alex Kelly on
for a confidential discussion. For further information on Allied Credit, please visit our website at or email .

📌 Customer Service Officer, Nsw - 12 Mth Mtc (Sydney)
🏢 Allied Credit Group
📍 Sydney