Job Description
Love Fitness? Love People? Ready to Join the Cartel?
Join Fitness Cartel Tweed Heads as our next Casual Receptionist! n
Are you energetic, customer-focused and passionate about health and fitness? We're looking for a friendly and professional Receptionist to create an exceptional experience for every member and guest who walks through our doors.
What's in It for You? n
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FREE gym membership across all Fitness Cartel locations
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Career development through training and our Future Leaders Program
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Great discounts on supplements, apparel and café products
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Discounted access to Merse Wellness Spas
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Premium workplace with state-of-the-art facilities and an energetic team culture
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The Opportunity n
As one of the first faces our members see, you'll help create a welcoming and positive club environment. This is a varied, hands-on role where you'll support members, assist at reception and in the café, and help keep the club running smoothly.
Key Responsibilities n
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Welcome members and guests while providing friendly, professional service across reception and the café
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Answer calls, respond to member enquiries and complaints, and elevate matters to the appropriate manager when required
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Use our systems to manage member details, create access tags, process purchases and assist with class and Kid's Cartel bookings
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Prepare coffees and protein shakes while confidently promoting and selling supplements,



apparel and café products
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Keep reception, café and retail areas clean, organised, fully stocked and professionally presented
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Complete opening and closing procedures, follow directions and prioritise daily tasks efficiently
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What You'll Need to Succeed n
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Previous customer service experience and excellent verbal and written communication skills
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A genuine passion for health and fitness and enthusiasm for working within the industry
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A reliable, punctual and professional approach with a positive, can-do attitude
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Strong initiative and the ability to multitask, adapt and work effectively as part of a team
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Confidence using computers and the ability to quickly learn current systems, policies and procedures
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Current First Aid and CPR certificates, or willingness to obtain them, Australian working rights and flexibility to work across the club's operating hours
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About Fitness Cartel n
At
Fitness Cartel Health Clubs
, we're more than a gym—we're one of Australia's fastest-growing fitness brands, with plans to expand to
60+ clubs by ****
. Our state-of-the-art facilities include Cycle Studios, Reformer Pilates, cafés, crèche, saunas and more, creating an environment that motivates, challenges and inspires.
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Note:
Only candidates meeting our selection criteria will be contacted. No agencies please.
#J-*****-Ljbffr

📌 Receptionist - Tweed Heads
🏢 Fitness Cartel Australia & New Zealand
📍 Tweed Heads