Job Description
With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA.".
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Due to internal promotions, RAC's Motor Assessing team have opportunities available for Motor Assessors to join us within the Perth Metro area.
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This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.
What will you be doing? n
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Assess damaged motor vehicles and caravans and determine damage costs
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Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
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Provide consistent and efficient repair management practices within measured service and cost targets
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Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
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Advise and review assessment reports to validate assessment of quantum position and settlement decisions
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Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
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Provide exceptional customer service to RAC's members and stakeholders
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Overcome objections and handle disputes and complaints at first point of contact
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What are we looking for? n
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Relevant trade qualifications in Panel Beating or Spray Painting
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Hands on experience as a Panel Beater or Spray Painter
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Solid customer service and communication skills
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Demonstrated problem-solving skills
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Flexibility and enthusiasm in a professional work environment
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Must have a current and unrestricted drivers license
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Quoting or estimating experience within the smash repair industry is desirable
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Commitment to putting members at the centre of everything you do
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What can we offer you? n
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Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
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Training and development to set you up for success in your role
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A workplace culture where our people feel valued, respected and empowered
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Work in flexible ways that meet work/life commitments and support wellbeing
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Be part of a purpose led organisation that gives back to the WA community
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An environment that values ongoing career development
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Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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Opportunities for community engagement and corporate volunteering
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📌 Motor Assessor (Western Australia)
🏢 Rac Wa
📍 Western Australia