Job Description
Senior Retail Manager Major Iconic Shopping Centre Melbourne
Competitive salary package
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This isn't your average retail management role.
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The owner of one of Melbourne's premier enclosed shopping centres - located right in the inner
suburbs
- is looking for something specific. Not just an operator. Not just a people person. A commercially sharp, culturally driven leader who can step in as genuine second-in-command and help shape the next chapter of a high-performing retail asset.
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If that sounds like you, read on.
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About the Role
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Reporting directly to the Centre Manager, this is a senior hands-on position within the centre management team. You'll lead a small team - including a Property Administrator and an Assistant Retail Manager - and take genuine ownership across the full retailer lifecycle, from induction and relationship management through to lease compliance, arrears, and financial performance.
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But the brief goes beyond day-to-day operations. The owner is seeking someone who can influence culture, drive accountability, and contribute to the strategic direction of the asset. You'll be a trusted partner to the Centre Manager - someone who elevates the team around them and makes sound commercial decisions when it counts.
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Your core responsibilities will include:
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Retailer relationship management
- conducting inductions, managing lease assignments, leading negotiations, and building collaborative long-term partnerships with tenants and stakeholders
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Cash flow and arrears management
- meeting arrears collection targets, collating sales figures, and driving cash flow performance in line with business objectives
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Financial reporting and compliance
- managing budgets and forecasting activities, completing reporting requirements on time, and ensuring the centre adheres to all relevant policies and standards
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Customer experience
- leading your team to understand and consistently deliver against customer expectations,



and continuously reviewing work processes for improvement
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Team leadership
- actively managing the training and development of direct reports, monitoring performance, and supporting the broader centre management team as required
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Who We're Looking For
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This role will suit an experienced retail property professional who is ready to step up - or a strong 2IC already operating at this level who wants to do so within a high-calibre institutional environment.
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The successful candidate will bring:
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Proven experience in retail property (landlord or tenant side), including lease compliance, retailer engagement, and arrears management
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A track record of leading teams with a focus on culture, accountability, and high performance
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Strong commercial acumen - the ability to interpret retailer performance data, identify risks and opportunities, and make decisions that support asset outcomes
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Sharp analytical capability and attention to detail across financial reporting and administration
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Excellent communication and negotiation skills, and the credibility to build robust relationships with retailers and stakeholders while holding the line on performance
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A genuine desire to operate as a strategic contributor, not just an operational executor
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What's On Offer
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Competitive salary package and bonus, negotiable based on experience
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Work for one of Australia's most respected institutional property owners - a name that carries real weight on your CV
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A role in Melbourne's inner - if you live locally, you're already close
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A genuine leadership position with strategic influence and a clear pathway forward
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A values-led organisation with a strong culture of accountability, collaboration, and excellence
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Ready to Have a Conversation?
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We're moving quickly on this one. If the brief resonates, I'd encourage you to apply now by sending your resume to or reach out directly on for a confidential discussion before you do - I'm happy to talk through the detail.
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This position is being managed exclusively by Capstone Recruitment on behalf of our client.

📌 Senior Retail Manager (Melbourne)
🏢 Capstone
📍 Melbourne