Job Description
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Office locations: Sydney, Canberra and Adelaide
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Essential: Current NV1, NV2 or TSPV security clearance
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Help shape digital services that support intelligence practitioners and partner agencies.
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We are seeking an experienced
Service Designer
to support a major Federal Government client with offices in
Sydney, Canberra and Adelaide
.
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Apply your
Service Design, UX and Human-Centred Design (HCD)
expertise to create accessible, effective end-to-end digital services across complex operational environments.
What you'll do n
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Conduct user research, facilitate workshops and lead usability testing to understand user needs.
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Develop personas, journey maps and service blueprints to inform service design.
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Translate research insights into actionable requirements and user stories.
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Collaborate with Product Owners, Business Analysts, Architects and delivery teams to shape solutions.
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Ensure services meet




WCAG 2.1 AA accessibility requirements
and align with digital service standards.
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Support Agile delivery through
Scrum, SAFe or Lean UX
practices.
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What you'll bring n
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A current NV1, NV2 or TSPV security clearance — mandatory.
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A strong background in
Service Design, UX and HCD
, with experience designing end-to-end services.
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Proficiency in
Figma, Miro, Visio or similar tools
.
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Experience working within Agile delivery teams.
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Knowledge of accessibility requirements and digital service standards.
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Strong research, facilitation and collaboration skills, with the ability to turn complex findings into explicit design outcomes.
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Experience in
law enforcement, intelligence, defence or other highly regulated environments
will be highly regarded.
#J-*****-Ljbffr

📌 Ux / Human-Centred Design Specialist (Canberra)
🏢 Nixil Pty
📍 Canberra