Job Description
Fox ESS was established in ****, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D;, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.
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We are now seeking a
Technical Support Engineer
in
Australia
. This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.
Key Responsibilities: n
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Provide technical support to customers via phone, email, chat, or on-site when necessary
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Diagnose and troubleshoot hardware and software issues related to our inverters and energy storage products
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Assist the sales team in providing product technical training to customers.
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Conduct customer visits to understand their needs and provide on-site technical consultation.
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Provide on-site guidance during product installation to ensure correct and safe setup.
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Coordinate with internal technical and engineering teams to resolve complex technical issues
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Prepare and maintain support documentation, FAQs, and technical guides.
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Ensure high customer satisfaction through effective communication and problem-solving
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Report recurring technical issues and user feedback to product and R&D; teams
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Requirements: n
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Candidate preferred due to travel and fieldwork needs
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Professional English (essential)
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At least 1 year of experience in technical support, electrical engineering, or a related field
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Valid driving license and willingness to travel within Australia
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Strong troubleshooting skills and customer-oriented mindset
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What We Offer: n
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Join a rapidly growing global renewable energy brand
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Versatile remote working model with preference for candidates based in Australia
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Comprehensive onboarding and technical training
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Opportunities for professional growth and skill development
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Friendly and supportive international team culture
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#J-*****-Ljbffr

📌 Technical Support Engineer (Townsville)
🏢 Fox ESS Australia
📍 Townsville