Job Description
Client Service Officer - NSW State Government
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We are seeking a compassionate and customer-focused
Client Service Officer
for one of the leading NSW State Government teams based in Parramatta.
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This opportunity is ideal for candidates with strong customer service skills, experience supporting vulnerable individuals, a background in financial administration and/or community services.
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Role Details
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Start:
ASAP
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Contract:
Initial 1-month contract with strong potential for extension
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Pay Rate:
$40 per hour + super
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Location:
Parramatta NSW
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Hours:
35 hours per week
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Work Arrangement:
Full time in office role
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About the Role
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You will support customers experiencing complex personal and financial circumstances by assisting with onboarding, financial administration, budgeting, customer enquiries, and ongoing support services while delivering empathetic and professional customer care.
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The customer base includes vulnerable individuals such as:
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NDIS participants
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Customers in aged care
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Young people previously in care
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Adults living with disability
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Customers with significant assets or property
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Key Responsibilities
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Support customer financial management and action planning
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Build rapport and understand individual customer needs
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Conduct onboarding and triage customer complexity
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Respond to enquiries and resolve issues professionally
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Maintain accurate records and liaise with internal teams
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Escalate complex matters where required
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Essential Requirements
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Experience supporting vulnerable individuals
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Finance background - had experience in managing finances before
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Robust customer service and communication skills
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Ability to manage sensitive matters with empathy and professionalism
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Comfortable working within policies and compliance frameworks
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n If you feel this is the role for you then please apply with your up to date resume.

📌 Nsw State Government - Client Service Officer (Sydney)
🏢 Mayday Recruitment
📍 Sydney