Job Description
Location:
Melbourne (Hybrid) |
Australia Focus (500+ Employee Organisations)
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Sell AI that actually transforms how organisations operate.
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At
Synergy Enterprise Solutions
, we help customers move beyond AI pilots into real, measurable outcomes that improve customer and employee experience, productivity, cost-to-serve and revenue.
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We design and deliver AI-powered service and workflow solutions across platforms including
Zendesk,
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AWS (Connect + AI), Genesys and HubSpot
spanning:
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Voice AI & conversational automation
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Agentic AI across CX and business workflows
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Customer, employee and ITSM transformation
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What you'll do n
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Drive new business growth across mid-market and enterprise organisations throughout Australia
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Build and manage a portfolio of customers, identifying expansion and cross-sell opportunities over time
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Generate pipeline through outbound activity, networking, referrals and our partner ecosystem
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Engage senior stakeholders across CX, IT, Digital, Operations and Customer Service
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Lead consultative sales processes focused on business outcomes rather than product features
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Own opportunities end-to-end, from discovery and qualification through to close and handover
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What you bring n
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Proven success winning new business and growing customer relationships
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Experience selling CX, contact centre, SaaS, cloud or IT services solutions
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Ability to navigate complex,



multi-stakeholder sales cycles
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Strong commercial, discovery and consultative selling skills
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Comfortable creating your own opportunities and building pipeline, rather than relying solely on inbound leads
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Curious, adaptable and excited by AI, customer experience and emerging technologies
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Why Synergy Enterprise Solutions n
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Sell cutting-edge AI and CX solutions with measurable business impact
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Partnerships across AWS, Zendesk, Genesys, HubSpot and Twilio
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Work alongside experienced CX, contact centre and AI specialists
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High-autonomy culture where initiative, accountability and results are rewarded
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Well-established business with great customers, combined with the agility, pace and entrepreneurial mindset of a smaller company
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Who thrives here n
This role is ideal for someone who enjoys building relationships, creating opportunities and helping customers solve meaningful business challenges. W e're looking for applicants comfortable taking ownership, opening doors, creating momentum, and owning outcomes. If you enjoy the challenge of winning new business while growing long-term customer relationships in a rapid-moving AI and CX landscape, we'd love to talk.
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If you've built your career in highly structured environments with large support teams generating the majority of opportunities, this role may not be the right fit.
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📌 Enterprise Business Development Manager - Ai & Cx Transformation (Melbourne)
🏢 SYNERGY ENTERPRISE SOLUTIONS
📍 Melbourne