Job Description
T eam Leader Service Desk
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Brisbane
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6 month contract
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Immediate start
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Experienced Team Leader with inbound call centre experience to manage a team of up to 18 agents/team members.
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The Service Desk provides support to inbound calls, so some technical skills are helpful, however it s more about ticking the following boxes:
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Effective team leadership and guidance
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Proficiency in reporting utilising appropriate tools
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Effective and timely problem resolution
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Implementing process improvement
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Performance analysis and reporting
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KPI s are successfully met
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Skills to communicate effectively across all stakeholders
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Although this is a contract role,



it is an exciting opportunity (for the right candidate) to potentially further their career working within a rapid-paced environment, for a well-established and renowned company that has much to offer.
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4 weeks training is provided; however, we expect you will have the relevant background, you will have Right to Work documentation. Please apply now if you think you qualify.
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Interviewing now! This is an urgent requirement starting 21 st of June.
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📌 Team Leader - Service Desk (Brisbane)
🏢 Hallis Group
📍 Brisbane