Systems Analyst
Australian citizenship required.
Must have an active Negative Vetting Level 1 (or higher) security clearance.
Location: Canberra (Hybrid).
What to Submit
A tailored resume in docx format
A one page ***** character) summary response to the selection criteria below.
RFQ Details
RFQ ID: LH-*****
Agency: Services Australia
Closing Date: Tuesday, 27 October *********:59pm (Canberra time)
Estimated Start Date: Friday, 01 January ****
Initial Contract Duration: 12 months
Extension Term: Other
Experience Level: APS6 equivalent
Security Clearance: Must have an active Negative Vetting Level 1 (or higher) security clearance prior to commencement
Location of Work: Canberra, ACT
Working Arrangements: Hybrid.
Services are required at the agency's premises in Canberra, ACT.
A hybrid flexible working arrangement may be considered, provided the worker resides within reasonable travel time and distance to attend onsite for emergencies or business requirements.
Job Details
Systems Analysts translate business requirements into technical requirements that align with relevant architectures.
The Senior Systems Analyst provides specialist business and systems analysis capability across the Department of Social Services (DSS) and National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (NQSC) application portfolio.
The role is responsible for analysing business requirements, conducting impact assessments, engaging stakeholders, and translating business needs into functional and technical specifications that support system enhancements, legislative change, cyber uplift initiatives and operational improvements.
The role provides analysis and design expertise across several bespoke applications, including Data Exchange (DEX), Identity Manager (IDM), ADFS Administration, Staff Administration, ARC Support Suite, Toolbox Services, Rehabilitation Management System (Dynamics CRM), and Ministerial and Parliamentary Services (MaPS).
These systems support critical business functions including identity and access management, data exchange, records management, corporate administration, workplace health and safety, and regulatory services for DSS and NQSC.
The position contributes across all stages of the application lifecycle, including planning, design, implementation, testing and ongoing maintenance, helping ensure critical applications remain secure, reliable and fit for purpose for DSS, NQSC and external stakeholders.
The successful candidate may be required to participate in an on-call roster and perform occasional after-hours or weekend work to support application releases, testing activities,



incident resolution and production support requirements.
Key Duties and Responsibilities
Requirements Analysis and Stakeholder Engagement: Engage with DSS and NQSC business stakeholders, application owners, project teams and technical specialists to elicit, analyse and document business, functional and technical requirements.
Facilitate workshops, impact assessments and solution discussions to support project and operational outcomes.
Solution Design and Documentation: Translate business requirements into detailed functional specifications, user stories, process flows, acceptance criteria and solution design artefacts.
Assess system dependencies, integration impacts, risks, effort estimates and implementation considerations for proposed enhancements and changes.
Application Portfolio Support: Provide systems analysis and design expertise across the DSS and NQSC application portfolio, including Data Exchange (DEX), Identity Manager (IDM), ADFS Administration, Staff Administration, ARC Support Suite, Toolbox Services, Rehabilitation Management System (Dynamics CRM), and Ministerial and Parliamentary Services (MaPS), supporting both project delivery and ongoing operational requirements.
Testing and Quality Assurance: Support development and testing activities through the review of requirements, user stories, test plans, test cases and acceptance criteria.
Assist business stakeholders during User Acceptance Testing (UAT) and ensure delivered solutions align with business requirements and quality expectations.
Cyber Uplift and Application Enhancements: Contribute to cyber security initiatives, legislative and policy-driven system enhancements, application upgrades, system integrations and continuous improvement activities across the DSS and NQSC application portfolio.
Implementation and Operational Support: Work collaboratively with developers, testers, infrastructure teams and business stakeholders to support solution implementation, production releases, incident resolution and ongoing application maintenance activities.
Knowledge Transfer and Continuous Improvement: Maintain analysis and solution documentation, contribute to continuous improvement initiatives and support knowledge sharing activities to build APS capability.
Technical Skills




Extensive business and systems analysis experience within complex ICT environments.
Proven ability to elicit, analyse and document business, functional and technical requirements.
Robust stakeholder engagement, workshop facilitation and communication skills, with the ability to translate business needs into fit-for-purpose technology solutions.
Experience producing user stories, functional specifications, process flows, acceptance criteria and solution design artefacts.
Experience performing impact assessments, feasibility analysis, risk assessments, effort estimation and costing activities.
Experience supporting testing activities, including test planning, defect management and User Acceptance Testing (UAT).
Knowledge of Microsoft .
NET application environments, SQL Server, enterprise system integrations, identity and access management solutions, and Agile delivery practices.
Knowledge / Qualifications
- Bachelor's degree in information technology, Computer Science, Software Engineering or a related discipline is highly desirable.
About the Organisation
Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery.
It's using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.
Selection Criteria
The buyer has specified that each candidate must provide a one page pitch to address all criteria specified.
This is equal to **** characters.
Essential criteria
Minimum 5 years' experience delivering business and systems analysis services within complex enterprise ICT environments, including requirements elicitation, stakeholder engagement, workshop facilitation, and documentation of business, functional and technical requirements
Minimum 3 years' experience supporting enterprise application integrations, identity and access management solutions, authentication technologies and Microsoft .
NET application environments
Demonstrated experience producing functional specifications, user stories, acceptance criteria and solution design artefacts
Demonstrated experience performing impact assessments, feasibility analysis and effort estimation for enterprise application enhancements and projects
Demonstrated experience working across the full software development lifecycle within Agile delivery environments
Desirable criteria
Experience working within Australian Government or large enterprise ICT environments
Experience working within Australian Government or large enterprise ICT environments
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