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Employment Fill Type: Permanent (Ongoing)
Location: Parramatta, NSW, AU, ****
Description:
Administrative & Customer Support Officer
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Ongoing Full-Time position
Located in Parramatta with adaptable hybrid working arrangements (2 days in office)
Clerk Grade 5/6 salary ranging from $102,936 – $113,579 base + superannuation and annual leave loading
Agency overview
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector.
We unlock excellence and unleash the potential of two-thirds of school children in NSW.
We're proudly public and the largest education system in Australia.
We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.
We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.
Public Schools division
Public Schools division leads and directs the operations of more than **** NSW public schools to maximise the academic achievements of all students and create a culture of success, learning and a desire to achieve, underpinned by innovative, adaptive and supportive strategies that also supports the quality of teaching and educational leadership at the school level.
The division is responsible for managing policy, strategies and operations that support principals, teachers and students in preschools, infants, primary, secondary, central and community schools, specialist and comprehensive schools, specific purpose schools, intensive English and environmental education centres.




The overarching goal of the Public Schools division is to achieve the best possible outcomes for the students in our public schools from preschool to year 12.
School Excellence directorate
The School Excellence directorate brings together policy, implementation and priority work to deliver on Our Plan for Public Education and support schools in their ongoing pursuit of excellence.
The School Excellence Framework supports all NSW public schools in their pursuit of equity and excellence by clearly outlining what is valued as excellence in schools, both now and into the future.
All schools have areas of strength and opportunities for improvement.
The School Excellence directorate focuses on those school practices that evidence shows are most directly related to continuous, school-wide improvement and better student outcomes.
About the role
The Administrative and Customer Support role is a vital project support role, ensuring the effective delivery and operation of Strategic School Improvement programs, including external validation and School Planning and Reporting Online (SPaRO).
The role manages complex workflows, coordinates access requirements for external validation, manages SPaRO organisational and governance documentation, and supports the effective implementation of business unit initiatives.
The role is required to maintain efficiency, build relationships with internal and external stakeholders and ensure the timely delivery of essential support to schools.
About you
Excellent communication and interpersonal skills to liaise effectively with a wide range of stakeholders.
Strong project management skills to support and deliver projects.
Effective organisation and time management skills, with the ability to keep priorities on track and meet deadlines.




Essential requirements of the role
Demonstrated understanding of and commitment to the value of public education
Hold a valid clearance to work with children (Working with Children Check) for paid employment.
Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Benefits
Flexible working arrangements
35 hour working week
Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth
Note:
the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role.
As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment).
Visit the website for more information.
Closing date: Wednesday, 28th October **** at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people.
If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above.
For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage .
A recruitment pool may be created through this recruitment process.
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📌 Administrative & Customer Spprt Off (Sydney)
🏢 NSW Department of Education
📍 Sydney