13 Oct
|
V/Line
|
Melbourne
Job Description
V/Line is seeking an IOC Customer Controller to operate in a quick-paced, 24/7 environment. You will manage real-time disruptions, coordinate service recovery, and ensure effective customer communications across multiple channels.
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You will drive incident analysis, collaborate with internal teams, and support frontline responses to maintain safe, reliable services. This role requires on-site attendance and a rotating roster across days, nights, weekends and holidays.
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📌 Real-Time Disruption Controller (Melbourne)
🏢 V/Line
📍 Melbourne