Job Description
Founded in ****, Clayton's Towing Service has grown from a single handcrafted tow truck into one of Australia's largest towing and recovery operators. With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.
Join Queensland's Leading Towing & Recovery Team n
Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? At Clayton's Towing Service, we're looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour. As the first point of contact for customers across Queensland, you'll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care. This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.
What You'll Be Doing n
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Deliver outstanding customer service across a high-volume inbound call environment
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Respond to customer enquiries promptly and professionally
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Assist customers by providing information and connecting them with the right teams
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Work closely with our Dispatch team via phone, radio, and email communications
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Liaise with Queensland Police, TMR, insurers, roadside assistance providers,



and other stakeholders
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Support day-to-day administrative functions within the office
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Help create a positive customer experience during what can often be a stressful situation
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What We're Looking For n
You'll be someone who enjoys helping others, remains calm under pressure, and takes pride in delivering exceptional service.
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Previous experience in a customer service role, with call centre experience highly regarded
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Excellent verbal and written communication skills
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Strong computer and administrative capabilities
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Great problem-solving skills and attention to detail
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The ability to multitask and work effectively in a fast-paced setting
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Strong time management and organisational skills
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A positive attitude and willingness to learn
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Availability to work a rotating roster, including occasional weekends
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Why Join Clayton's? n
At Clayton's, our people are the heart of our success. We've been supporting Queensland communities since **** and continue to grow because of the dedication of our incredible team.
What We Offer n
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Above-award wages
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Day and night shifts available
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Comprehensive onboarding and ongoing training
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Supportive and close-knit team culture
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Genuine growth opportunities and development opportunities
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Employee Assistance Program (EAP)
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Stability with one of Queensland's largest and most respected towing companies
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#J-*****-Ljbffr

📌 Customer Service Representative (Queensland)
🏢 Clayton's Towing Service
📍 Queensland