Job Description
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Pay Rate: $***** per hour + Super
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Role: Customer Service Officer
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Employer: Local Council near Preston
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Location: Coburg
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Job Type: Temporary Contract
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Start Date: Monday, 12 October ****
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End Date: Thursday, 31 December ****
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Hours & Schedule: (Mon – Fri, 09:*******:00)
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Pay Rate: $***** per hour + Super
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The Customer Service Officer will deliver first-contact customer service across phone, face-to-face, and digital channels. Operating as the face and voice of the local council, the goal is to resolve community inquiries efficiently, empathetically, and professionally.
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Customer Service & Case Management
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Provide fast, productive, and empathetic service aiming for 1st Contact Resolution.
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Accurately record unresolved inquiries and requests into the CRM (Pathway) system.
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Handle customer complaints calmly and professionally in accordance with council values.
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Contact Centre & Digital Channels
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Manage incoming phone inquiries, providing clear and helpful information.
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Handle digital channels concurrently, including webchats, social media responses, emails, and e-CRS forms.
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Counter Duties & Cashiering
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Welcome visitors at reception and effectively manage customer flow during busy periods.
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Receive and process payments for council fees (e.g., rates, infringement payments) adhering strictly to cash-handling protocols.
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Receive incoming
deliveries/couriers
and sharps containers according to safety guidelines
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-*****-Ljbffr

📌 Customer Service Officer (Melbourne)
🏢 Randstad - Australia
📍 Melbourne