Job Description
Client Service Officer (Customer Service) n
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Location:
Parramatta, NSW (Office-based)
Rate:
$***** per hour + Super
Contract:
Immediate start - ongoing contract - initially 1 month with extension
Hours:
35 hours per week (7 hours per day) - Monday to Friday 9:00am - 5:00-m
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About the Opportunity:
We are seeking a dedicated and customer-focused Client Service Officer to join a team delivering essential financial management services to vulnerable members of the community.
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This role offers the opportunity to make a meaningful difference by supporting customers and helping manage their financial affairs with care, empathy and professionalism.
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Working within a supportive team environment, you will build strong relationships with customers, families and stakeholders while ensuring high-quality service outcomes.
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Key Responsibilities:
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Manage a caseload of customers requiring financial management support.
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Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.
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Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.
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Respond to enquiries and resolve issues in a timely, professional and empathetic manner.
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Deliver high-quality customer service aligned with customer excellence principles.
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Collaborate with internal teams to achieve positive customer outcomes.
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Maintain accurate records and utilise relevant systems and processes effectively.
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Escalate complex matters and complaints appropriately.
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Contribute to continuous improvement initiatives and team success.
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About You:
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Strong customer service, case management or client support experience.
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Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.
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Excellent communication and relationship‐building skills.
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Solid problem‐solving and decision‐making abilities.
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The ability to manage competing priorities and work within established policies and procedures.
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A compassionate, respectful and customer‐focused approach.
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Intermediate computer skills and confidence using multiple systems.
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What's on Offer?
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Meaningful work supporting vulnerable members of the community.
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Supportive and collaborative team environment.
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Convenient Parramatta location.
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Contract extension - long term role
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If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we'd love to hear from you.
#J-*****-Ljbffr

📌 Client Service Officer (Customer Service) (Sydney)
🏢 Charterhouse
📍 Sydney