Job Description
We are excited to be recruiting for a
Customer Service & Collections Representative
to join a prestigious global luxury automotive brand based in Mulgrave.n
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n Our client is an industry-leading automotive organisation specialising in tailored finance and leasing solutions, helping customers across Australia and New Zealand achieve their dream of owning or leasing a luxury vehicle.n
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n This is a fantastic opportunity for an enthusiastic, customer-focused individual who enjoys delivering exceptional service, building relationships and supporting customers through a variety of enquiries.n
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n The position will initially focus on customer service and develop into a combined customer service and collections role as your experience and knowledge grow.n
n We are looking for someone who is eager to learn, confident communicating with customers and comfortable navigating a range of conversations, including more sensitive financial discussions.n
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About the Role
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n Working within a modern, state-of-the-art office in Mulgrave, you will be responsible for delivering a premium customer experience through inbound phone calls, emails and outbound customer interactions.n
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Your responsibilities will include:
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Handling inbound customer enquiries from Australia and New Zealand regarding vehicle finance and leasing arrangements.
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Assisting customers with general account enquiries, payments and navigating online services or the self-service app.
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Providing exceptional customer service while maintaining the premium standards associated with a luxury automotive brand.
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Conducting welcome calls to new customers and supporting them throughout their customer journey.
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Responding to customer enquiries via email and completing associated administrative tasks.
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As the role evolves, managing inbound and outbound collections-related conversations with customers.
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Supporting customers through the collections process with empathy, professionalism and understanding.
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Confidently transitioning between general customer service enquiries and more sensitive collections conversations.
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Maintaining accurate customer records and ensuring all interactions are handled professionally.
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The Key Details
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Location:
Mulgrave, VIC, with free onsite parking.
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Employment Type:
Casual contract offering full-time hours for approximately 12 months, with potential for extension based on business needs.
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Start Date:
ASAP.
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Hourly Rate:
$***** per hour + superannuation + applicable penalty rates.
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Hours:
Rotating roster between 6:30am and 6:00pm, with 8-hour shifts. Most shifts are expected to fall between 9:00am and 5:00pm.
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Working Days:
Primarily Monday–Friday, with occasional Saturday shifts attracting applicable penalty rates.
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Hybrid Working:
Enjoy 2 days working from home per week following the initial training period, with equipment provided.
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What's in It for You?
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Opportunity to work with a globally recognised luxury automotive brand.
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Competitive hourly rate of
$***** per hour + super + applicable penalty rates for any weekend-based work if applicable.
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Full-time hours with the potential for contract extension.
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Hybrid working arrangements, with 2 days WFH after training.
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Free onsite parking at the Mulgrave office.
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Access to an onsite gym and cafeteria.
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Supportive team environment with ongoing training and development.




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Opportunity to expand your skill set across both customer service and collections.
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Gain valuable experience within the automotive finance and leasing industry.
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What We're Looking For
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n We are seeking someone who genuinely enjoys helping customers, has excellent communication skills and is comfortable adapting to different types of conversations.n
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To be successful in this role, you will ideally have:
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Previous customer service experience within a contact centre, retail, hospitality or similar customer-facing setting.
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Previous collections experience would be advantageous but is not essential.
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Excellent verbal and written communication skills, with a professional and friendly approach.
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A positive attitude, willingness to learn and confidence in picking up new systems and processes.
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Strong empathy and emotional intelligence, particularly when supporting customers through challenging or sensitive situations.
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Confidence in handling difficult conversations while remaining calm, respectful and solutions focused.
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The ability to move between general customer service enquiries and collections-related conversations.
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Strong attention to detail and the ability to manage customer information accurately.
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A genuine passion for delivering exceptional customer experiences.
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Comfortable with providing your own police check if successful
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Interested? We'd love to hear from you!
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n If you're looking for an exciting opportunity to join a leading luxury automotive brand, develop your customer service skills and gain exposure to the automotive finance industry, we encourage you to apply today!n
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Apply now to be considered for this exciting opportunity in Mulgrave! Contact Georgina @ SMAART Recruitment on ************ or
******
with any questions!

📌 Customer Service And Collections Representative (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne