Job Description
About the Role
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nWe're seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.n
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Key Responsibilities
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Deliver Level 1 and Level 2 technical support to end users in a secure environment.
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Manage incidents, service requests, and escalations in alignment with ITIL processes.
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Support system maintenance, testing, and troubleshooting during major operational periods.
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Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
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About You
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Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
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Strong customer service focus with excellent communication and interpersonal skills.
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Ability to work independently and collaboratively in a team-driven workplace.
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Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
n How to apply
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nCalleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.n
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Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
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nwww.linkedin.com/company/calleoresourcingn
nwww.calleo.com.au

📌 Help Desk Support (Melbourne)
🏢 Calleo
📍 Melbourne