Job Description
Frontline Support Services is seeking a dedicated and experienced Case Manager to join the team in Cairns, QLD. This is a subcontracting role (ABN required), offering an opportunity to make a meaningful impact in the lives of children, young people, and families within the community. As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.
Key responsibilities n
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Conduct comprehensive assessments to identify client needs and develop tailored support plans
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Coordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagement
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Advocate on behalf of clients to ensure appropriate supports and resources are accessed
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Work collaboratively with internal teams and external stakeholders to deliver holistic, client-focused care
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Maintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirements
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Participate in regular supervision, team meetings, and ongoing professional development
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Participate in an afterhours on-call roster shared within the case management team
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About you n
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A relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or currently enrolled)
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Minimum 2 years' experience in a Case Management or similar role within the community services sector
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Solid interpersonal and communication skills with the ability to build rapport and professional relationships
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Demonstrated ability to manage complex situations and apply critical thinking and problem-solving skills
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Knowledge of child protection legislation, reporting obligations, and trauma-informed practice
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Ability to work collaboratively within a multidisciplinary environment
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Excellent organisational and time management skills with the ability to manage a varied caseload
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Current driver's licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABN
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Ongoing training and professional development opportunities
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Supportive leadership and team culture
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Opportunities for growth opportunities and leadership development
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The opportunity to make a genuine difference within the Cairns community
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About us n
Frontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region. We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes. Our team is passionate about creating positive change and supporting individuals to thrive within their communities.
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📌 Case Manager (Abn) (Queensland)
🏢 Frontline Support Services
📍 Queensland