Job Description
We're looking for a
Jira Service Management Specialist
to join a Technology Operations team and take ownership of their JSM platform.
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This is a hands‐on role focused on
JSM administration, automation and continuous improvement
, working closely with Service Desk, Infrastructure, DevOps and business teams.
The Role n
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Own and administer
Jira Service Management
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Configure workflows, automation, SLAs, forms, queues and request types
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Identify and implement process improvements
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Support JSM integrations with tools such as
Confluence, Teams, Intune and CMDB
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Manage permissions, reporting and dashboards
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Support platform upgrades, testing and documentation
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About You n
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2–5 years' hands‐on JSM experience
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Strong understanding of
ITSM / ITIL processes
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Experience with JSM workflows, automation and
JQL
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Comfortable working independently and taking ownership
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Confluence, Assets, integrations or Atlassian certifications are advantageous
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This is a excellent opportunity for someone who wants genuine ownership of JSM and the chance to improve how the platform is used across the organisation.
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📌 Jira Service Management Specialist (Melbourne)
🏢 CircuIT Recruitment Group
📍 Melbourne