Job Description
Applications Analyst
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n We are currently seeking a graduate
Applications Support Officer
to support our client's Applications Team within their Information Technology Services function.n
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n This is an excellent opportunity for a recent IT or Information Systems graduate to build hands-on experience in
application support, user access management, service desk operations, documentation and business systems
while developing a strong understanding of local government technology environments.n
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About the Role
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n Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation.n
n A key focus of the role will be supporting the administration of the
Simplex property and rating system
, maintaining accurate records and assisting with the triage and resolution of application-related support requests.n
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Key Responsibilities
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Assist with the administration and support of business applications and ticketing systems.
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Process and maintain user access requests in line with security and approval requirements.
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Create, modify, review and deactivate user accounts.
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Monitor, triage, categorise and assign application support tickets.
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Provide first-level support and resolve routine application issues where appropriate.
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Escalate complex issues to senior team members and vendors.
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Assist with testing and validation of application changes, upgrades and enhancements.
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Develop and maintain user guides, procedures, knowledge articles and support documentation.
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Document business processes, system configurations and support procedures.
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Conduct research into application functionality, best practices and emerging technologies.
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Assist with analysis and research to support business improvements and Applications Team initiatives.
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About You
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Information Technology
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Information Systems
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Business Information Systems
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or a related discipline.
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You will also bring:
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Solid written and verbal communication skills.
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Excellent attention to detail and organizational skills.
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Analytical and problem-solving abilities.
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A customer-focused approach with strong interpersonal skills.
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The ability to work collaboratively within a team.
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Proficiency in Microsoft Office applications.
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Desirable Experience
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Exposure to enterprise business applications or local government systems.
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Understanding of IT Service Management principles or ticketing systems.
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Experience developing documentation or process maps.
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Knowledge of user access management and information security principles.
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📌 Application Analyst (Melbourne)
🏢 Granite Internatioonal
📍 Melbourne