Job Description
Customer Service Officer
Hawthorne Permanentn
nWe re looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.n
The role:
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nYou ll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.n
nThere s no cold calling. You ll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.n
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Respond to new client enquiries
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Explain services and answer questions
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Follow up referrals, documentation and service agreements
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Keep clients moving efficiently through the onboarding process
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Coordinate appointments and support therapist scheduling
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Maintain accurate information across HubSpot and other systems
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Manage multiple priorities in a busy environment
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About you:
We re open on background and happy to train the right person.



You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.n
You ll be:
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Efficient and highly organised
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Confident and personable with clients
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Quick to learn new systems
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Strong across written and verbal communication
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Proactive with follow-up
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Comfortable working at pace and switching between priorities
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A genuine team player who is happy to jump in and support others
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What s on offer:
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Permanent prospect with an immediate start
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Full-time preferred, however a four-day week could be considered for the right person
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Office-based initially, with the opportunity to work from home 1 2 days per week once established
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Full training and support provided
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Join a collaborative, fast-paced team.
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For more information or a confidential conversation about the opportunity, contact Phillippa Welsh at

📌 Customer Service Officer (Brisbane)
🏢 Stellar Recruitment
📍 Brisbane