Job Description
MAYDAY Recruitment is proud to partner with a leading funeral and memorial services provider to recruit an experienced
Operations Manager
to lead the day-to-day operations of a beautiful memorial park and support a dedicated team.
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This is a unique opportunity for an experienced operational leader from hospitality, retail, facilities, landscaping, horticulture, property, community services or another customer-focused environment who is ready to take their leadership skills into a role with genuine purpose.
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Importantly, this is a Monday–Friday position with no evening or weekend work.
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You'll play a key role in ensuring the memorial park is beautifully presented, operationally effective and provides a respectful and welcoming environment for families and the local community.
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The Role
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Reporting to the Park Manager, you'll take ownership of the day-to-day operations, people, facilities and presentation of the site, while working closely with internal teams to ensure families receive an exceptional level of care and service.
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This is a varied, hands-on leadership role where no two days will be the same. You'll balance people leadership, customer service, grounds and facilities, financial performance, compliance and continuous improvement.
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Key Responsibilities
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Lead, coach and develop a team of operational and grounds staff
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Oversee the pres
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tation, maintenance and development of the memorial park and gardens
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Ensure the site is maintained to a high standard and remains a beautiful, peaceful environment for families
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Manage day-to-day operations, budgets, performance and financial targets
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Work closely with sales,



funeral and customer-facing teams to deliver seamless outcomes for families
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Drive continuous improvement, process optimisation and operational efficiencies
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Ensure compliance across WHS, risk management and company policies
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Build solid relationships with the local community, families and key stakeholders
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Respond to customer feedback with empathy and professionalism
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Be a visible, hands-on leader who is happy to get involved and support the team
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Develop an understanding of the
cremation process and associated operational requirements
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About You
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We're looking for a
people-focused operational leader
who enjoys being hands-on, takes pride in presentation and has a genuine passion for delivering a great customer experience.
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Your background could be in hospitality, retail, hotels, restaurants, facilities, property, parks and gardens, landscaping, horticulture, community services, aged care, funeral services or another service-based environment.
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You'll ideally bring:
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Proven experience leading teams and managing day-to-day operations
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Strong people leadership, coaching and team development skills
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A background in hospitality or retail management would be highly regarded
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Experience managing gardens, grounds, landscaping, horticulture, facilities or property would be advantageous
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Strong customer service and stakeholder management skills
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Commercial and financial acumen, including experience managing budgets and targets
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A proactive approach to process improvement and operational efficiency
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Strong communication skills and the ability to build trusted relationships
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Empathy, emotional resilience and maturity
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Comfort working within a funeral and memorial environment, including around the deceased
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A willingness to learn and understand the cremation process
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A hands-on, practical approach and genuine "can-do" attitude
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You don't need to have worked in the funeral industry before. If you have strong leadership experience in hospitality, retail or another fast-paced customer-focused environment, and are comfortable working in a sensitive setting, we'd love to hear from you.
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Why This Opportunity?
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This is more than an Operations Manager role.
The environment you oversee has real meaning for the families and community who use it.
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You'll have the opportunity to lead a team, care for a beautiful environment and ensure families feel supported and respected when they visit.
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And unlike many operational leadership roles, you'll enjoy predictable Monday–Friday hours with no evening or weekend work, giving you the opportunity to use your leadership skills in a meaningful environment while maintaining a strong work-life balance.
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If you're an experienced Hospitality, Retail or Operations Manager who takes pride in people, presentation and service, and you're ready for a role where your work genuinely matters, we'd love to hear from you.
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Apply now or contact MAYDAY Recruitment for a confidential discussion.

📌 Operations Manager (Gold Coast)
🏢 Mayday Recruitment
📍 Gold Coast