Job Description
Our client is a large values-focused Federal Government Agency seeking an experienced
Service Designer (APS6 level)
to support the design and improvement of participant-facing services, processes and experiences.
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This is a hands-on service design role working across research, co-design, journey mapping and process improvement. You'll work closely with participants, staff and stakeholders to understand current experiences, identify pain points and design practical future-state services that improve outcomes.
ROLE DETAILS: n
Location:
Richmond or Geelong VIC
Contract:
12 months, with extension potential
Arrangement:
Hybrid - 37.5hrs/week
Rate:
$***** per hour + super
Eligibility:
Australian Citizen required
Applications close:
Monday 19 October
ABOUT THE ROLE: n
You'll work across complex service improvement initiatives, using human-centred design methods to understand current-state experiences and shape better future-state services.
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The role combines research, stakeholder engagement, co-design and service/process mapping, with a robust focus on ensuring participant and staff needs are represented throughout the design process. APS6 Service Designer (Labour H...
KEY RESPONSIBILITIES: n
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Research participant, staff and stakeholder experiences to identify service insights and pain points.
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Map current and future-state services, customer journeys and business processes.
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Facilitate co-design workshops and design-thinking sessions.
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Develop service improvements across processes, channels and touchpoints.
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Create artefacts such as journey maps, service blueprints and process maps.
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Advocate for participant needs throughout service and process design.
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Evaluate proposed solutions and support testing and refinement.
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Work with stakeholders across policy, operations, digital and service delivery teams.
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SELECTION CRITERIA: n
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Strong experience in
service design and human-centred design
.
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Experience researching and improving end-to-end services and customer journeys.
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Strong
co-design, workshop facilitation and stakeholder engagement
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Ability to turn research and complex information into practical service improvements.
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Experience producing service design artefacts such as
journey maps, service blueprints, personas and process maps
.
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Strong communication, documentation and stakeholder influencing skills.
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Government, disability, health or human services experience highly regarded.
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Knowledge of the
Digital Service Standard
and multi-channel service design desirable.
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📌 Service Designer - Federal Government (Aps6) (Melbourne)
🏢 Talent
📍 Melbourne