Job Description
Business Support Officer
Location:
Melbourne CBDn
Employment Type:
Full time, 12 Week Contractn
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n Join a quick-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.n
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Key Responsibilities
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Assess and process applications against program guidelines and eligibility criteria.
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Verify customer, travel, accommodation, and payment information.
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Maintain accurate records, case notes, and system updates.
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Respond to customer enquiries via phone and email.
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Resolve routine issues and escalate complex matters as required.
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Ensure compliance with privacy, security, and recordkeeping requirements.
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Contribute to continuous improvement and service excellence initiatives.
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About You
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Strong customer service and communication skills.
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Excellent attention to detail and data accuracy.
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Experience processing applications, claims, payments, or similar administrative work.
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Ability to manage competing priorities in a high-volume environment.
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Comfortable using multiple systems, databases, and Microsoft Office applications.
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Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.
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About the Role
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$***** (inclusive of casual loading)
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x30 positions
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12 weeks commencing Wednesday 23rd September
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Police Check required within last 6 months
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On-site then opportunity to WFH once settled
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If you are an organised administrator with a passion for helping customers and delivering accurate outcomes, we'd love to hear from you.n
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
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You can read more about our commitment to diversity and inclusion at

-and-inclusion.

📌 Business Support Officer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne