As an Insurance Administrative Assistant, you will be an essential part of our team, ensuring that all administrative tasks related to insurance policies, claims, and customer service are handled efficiently and accurately.
The position is responsible for assisting Account Executives in the development of current accounts and the servicing of existing accounts for General Insurance products.
Key Responsibilities
Provide service to existing clients through broking system processing, invoicing, processing quotes and policy transactions via online platforms, and general broking
Handle communications from clients, addressing their inquiries and concerns, and providing basic information about insurance policies and procedures
Assist in the processing of existing and new insurance policies, including gathering required information and documentation
Input and update customer information, policy details, and claims data into the company's database
Maintain organized and up-to-date records of policies, claims, and other important documents
Assist in processing premium payments and maintain accurate billing records
Aid in the processing of insurance claims by gathering necessary information and documentation from clients
Support claims lodgement, progression, and resolution involving liaison with underwriters
Respond to enquiries from existing and potential clients
Qualifications




Organizational Skills: Ability to manage and prioritize multiple tasks efficiently
Communication Skills: Strong written and verbal communication skills for interacting with clients and colleagues
Attention to Detail: Accurate data entry and careful documentation are crucial in the insurance industry
Customer Service Orientation: A friendly and helpful attitude when dealing with clients
Computer Proficiency: Familiarity with office software (Microsoft Office, Excel, etc.) and the ability to learn industry-specific software
Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality
Teamwork: Collaborate effectively with colleagues and contribute to a positive working environment
Adaptability: Insurance regulations and procedures may change, so the ability to adapt to new processes is essential
Knowledge of Insurance: Basic understanding of insurance policies, terms, and procedures is a plus
What You'll Love
Competitive salary package
HMO + paid time off
Supportive leadership that values your voice and expertise
Clear growth opportunities and skill development
A people-first culture built on trust, collaboration, and creativity
Fun engagement activities and a positive team environment
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📌 Insurance Admin (Western Australia)
🏢 Vault Outsourcing OPC
📍 Western Australia