Company: Ten in the Box Pty Ltd t/aDominos Cairns City
Salary: $70,000 to $80,000
Experience: Minimum of 12 months in a similar role
Dominos Cairns is seeking a highly motivated and experienced Retail Supervisor to join our team in Cairns City, QLD.
As a leading pizza chain in Australia, Dominos is dedicated to providing exceptional customer service and delicious food to our customers.
The successful candidate will be responsible for overseeing the day-to-day operations of the store, ensuring that all tasks and procedures are carried out efficiently and in accordance with company standards.
Applicants must have a minimum of 12 months' experience in a similar supervisory role, along with strong leadership, communication, and organisational skills.
The ideal candidate will demonstrate a proactive approach to problem-solving, the ability to lead and motivate a team, and a strong commitment to maintaining high standards of customer service and operational excellence.
Key Responsibilities
Ensure customer orders are prepared accurately and fulfilled promptly, maintaining high standards of food quality and customer satisfaction.
Maintain a clean, organised, and protected store environment, ensuring compliance with all relevant health, safety, and hygiene regulations.
Supervise, lead, and support retail staff to promote a productive work environment and ensure consistent performance in accordance with company standards.
Oversee daily store operations, including opening and closing procedures, inventory management, and accurate cash handling.
Ensure the store maintains a clean, organised, and hygienic environment in compliance with all relevant health and safety regulations.




Facilitate the training and development of new team members by providing appropriate guidance, ongoing support, and performance feedback.
Address customer complaints and resolve service-related issues professionally and efficiently, ensuring a high standard of customer satisfaction.
Monitor sales performance and operational targets, implementing appropriate strategies to improve productivity and enhance store profitability.
Collaborate with the Store Manager to plan and implement effective marketing and promotional initiatives to support business growth.
Conduct regular inventory checks, monitor stock levels, and coordinate the timely ordering of supplies to ensure uninterrupted store operations.
Foster a positive and productive workplace culture by encouraging teamwork, accountability, professionalism, and a strong work ethic among all team members.
Requirements
A minimum of 12 months' experience in a retail supervisory role or a similar position.
Demonstrated leadership and communication skills, with the ability to effectively supervise, motivate, and support team members.
Strong customer service skills, with a commitment to maintaining high standards of customer satisfaction.
Proven ability to operate effectively in a fast-paced work environment while managing multiple responsibilities simultaneously.
Sound knowledge of inventory management, stock control, and cash handling procedures.
Availability and flexibility to work evenings, weekends, and other shifts as required by business operational needs.
A strong interest in the food service industry and a commitment to delivering exceptional customer experiences.
The ability to remain composed under pressure and manage challenging situations professionally, efficiently, and with sound judgement.
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