Job Description
Build Partnerships. Deliver Results. Strengthen the ContiTech Brand.
n
We are seeking an experienced and driven Customer Service professional to lead our Customer Service function. Located in Bayswater, Melbourne, the successful candidate will play a vital role in ensuring outstanding service delivery to our external customers.
n
The role will initially lead the Customer Service function for CES and Distribution businesses, across the Australia / South East Asia markets. This is an exciting prospect for a proven customer service lead with the potential to contribute to broader regional initiatives and process harmonisation across IAPAC.
n
As the Head of Customer Service, you will:
n
Lead and inspire the customer service team to achieve high performance and service excellence.
n
Oversee customer service operations with a focus on continuous improvement.
n
Ensure that key performance indicators (KPIs) related to service levels are met with a commitment to excellence.
n
Lead the Sales, Inventory and Operations Planning (SIOP) process, ensuring alignment between demand, capacity, inventory, and business priorities.
n
Collaborate with internal stakeholders, including sales, quality, purchasing, operations, and engineering, to foster a united approach to customer service delivery.
n
Work alongside production and sales teams to optimise production capacities and inventory management.
n
Own the end-to-end customer order management process, including reliable order confirmation, on time in full (OTIF) execution, backlog transparency, accurate SAP order data, and timely resolution of customer-critical issues.




n
Coordinate capacity, finished goods allocation, inventory priorities, and customer escalations across plants and business areas.
n
Oversee order management within SAP systems.
n
Generate service and sales reports, providing data insights that enhance customer service excellence.
About You n
We are looking for a commercially savvy customer service leader who can build strong relationships while confidently guiding the team towards service excellence and high performance.
n
Ideally, you will have:
n
Proven leadership experience in a similar customer service role.
n
A solid understanding of commercial dynamics, inventory management, forecasting, and supply chain planning.
n
The ability to understand and translate customer needs and support sales objectives.
n
Excellent communication and presentation skills.
n
Strong capabilities in supporting the end-to-end supply chain process, complemented by exceptional project management skills.
n
Experience with SAP systems.
n
A proactive, self-motivated approach with a passion for driving business growth and expanding market share.
n
A collaborative mindset, working effectively with customers and internal teams to achieve results.
Why Join Us? n
This is an exciting opportunity to take charge of the customer service function for the CES and Distribution divisions in Australia and make a significant impact on business growth. You will have the chance to strengthen existing customer partnerships, introduce innovative processes, and contribute to the next exciting chapter of ContiTech.
#J-*****-Ljbffr

📌 Head Of Customer Service (Melbourne)
🏢 Contitech Australia
📍 Melbourne