Job Description
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Help shape digital experiences that make life easier for customers.
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We're seeking an experienced
Digital Business Analyst
to support the delivery and continuous improvement of native mobile applications and responsive web platforms, including the
Linkt App
.
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Working alongside developers, product designers and Product Owners, you'll turn customer insights and business needs into explicit requirements, guide priorities and help your squad strengthen its Agile practices.
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Key Responsibilities
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Use qualitative and quantitative data to identify, validate and assess opportunities to solve customer and business problems.
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Facilitate discovery, ideation workshops, requirements clarification and Agile ceremonies.
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Document customer insights, user requirements, business rules, process flows and user interface interactions to support informed product decisions and development.
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Assess opportunities using prioritisation frameworks such as
WSJF or RICE
, balancing customer value with business needs.
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Support multiple Product Owners and projects across digital channels, managing competing priorities.
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Work closely with developers and testers to clarify requirements, resolve questions and maintain delivery momentum.
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Support
UAT, defect reporting and story acceptance
.
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Monitor digital channel performance against KPIs using analytics, UX research, customer feedback and business intelligence tools, and communicate findings to stakeholders.
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Build effective relationships with internal and external stakeholders,



influencing decisions from delivery teams through to senior management.
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Essential Skills & Experience
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5+ years' experience
delivering end-to-end customer and business requirements for digital products across
native iOS/Android applications and mobile-responsive websites
.
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Experience with
online customer self-service products
.
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Strong experience in
Scrum/Kanban environments
, using
Jira and Confluence
day to day.
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Knowledge of
APIs
, including tools for inspecting or reproducing requests and responses, such as
SOAP UI or Charles
.
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Sufficient technical understanding to communicate product requirements confidently with developers and testers.
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Experience with analytics and BI tools such as
Adobe Analytics, Elevio, InMoment/Voice of Customer and Tableau
.
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Experience analysing outputs from
UX testing platforms
to evaluate digital designs and features.
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Advanced facilitation, workshop, presentation, consultation and stakeholder management skills.
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Strong analytical and problem-solving abilities, with excellent written and verbal communication.
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Confidence working in a lean, fast-paced and complex environment, navigating ambiguity and making timely decisions.
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The ability to meet deadlines and balance priorities while maintaining quality, attention to detail and a clear view of broader objectives.
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Bring your customer focus and digital delivery expertise to a role where your insights help shape better products.
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Apply now with your CV.
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📌 Digital Business Analyst Hybrid (Melbourne)
🏢 Nixil
📍 Melbourne