Job Description
CUSTOMER SERVICE / INTERNAL SALES | DERRIMUT, VIC
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Join a growing national business in a varied role combining customer service, administration and outbound sales.
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Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products.
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We are looking for a motivated
Customer Service / Internal Sales professional
to join our close-knit team in Derrimut. This is a full-time, on-site role working Monday to Friday, 8:00am – 4:00pm, with no weekend work and on-site parking available.
About the Role n
You will play a key role across customer service, administration and outbound sales.
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Your responsibilities will include:
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Processing and releasing customer invoices across our three national warehouses
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Completing accurate data entry using Pronto ERP
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Making outbound calls to targeted industrial and commercial businesses
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Introducing customers to our range of strapping, steel and tape products
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Qualifying leads and booking appointments for the external sales team
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Responding to inbound customer calls and emails
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Maintaining call lists, sales activity and customer records
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Supporting the wider team with general administration
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About You n
To be successful in this role, you will bring:
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Previous experience in customer service, internal sales, administration or a similar role
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Confidence and resilience when making outbound calls and handling rejection
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A professional and confident telephone manner
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Strong communication and organisational skills
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Excellent attention to detail and accurate data entry skills
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The ability to manage high-volume activity while maintaining accuracy
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Good computer skills, including Microsoft Word and Excel
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Experience with Pronto ERP or a similar system will be highly regarded
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Experience in packaging, industrial or distribution environments will be advantageous
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Previous cold calling, lead generation or appointment-setting experience will be highly regarded
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Why Join Us? n
When you join Cyklop Australia, you will enjoy:
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Competitive salary package plus superannuation
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Monday to Friday, 8:00am – 4:00pm with no weekend work
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Great work-life balance with an early finish
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Stable, full-time employment opportunity
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Supportive team environment with comprehensive onboarding
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Convenient Derrimut location with on-site parking
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Opportunity to develop your sales and customer service skills
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If you are confident on the phone, enjoy a fast-paced workplace and are looking for a role that combines administration with outbound sales, we would love to hear from you.
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Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.
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