Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn't just growth; it's a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren't just building another tool; we're defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find recent ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.
Why are we hiring for this role?
We're looking for aSenior Customer Education Specialist to take real ownership of how our customers learn to use UpGuard.



That means building and maintaining the knowledge base, creating tutorials and guides, and making sure our documentation keeps pace with a product that moves fast.
You will play a key role in driving product adoption and long-term loyalty by helping customers maximize their use of our products while reducing their reliance on direct support. You'll be joining a small but mighty team focused on driving product adoption and empowering self-service. Together, we collaborate across a variety of approaches to achieve these goals.
What will you do?
The heart of this role is the ownership and maintenance of our Knowledge Base (KB) articles. You will ensure that our written documentation remains the definitive, high-quality source of truth for all users.
Content Lifecycle Lead: Write, edit, and audit technical articles to ensure they are accurate, easy to navigate, and aligned with our brand voice.
Documentation Strategy: Organize and optimize the information architecture of the Help Center to ensure customers can find answers quickly and intuitively.
Proactive Maintenance: Partner with Product and Engineering to ensure documentation is updated in lockstep with new feature releases, ensuring zero knowledge lag.
Quality Assurance: Maintain a high bar for clarity and technical accuracy, ensuring all articles meet accessibility and style standards.
AI-Enhanced Documentation: Proactively explore and implement AI tools to streamline content creation, improve
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📌 Senior Customer Education Specialist (Melbourne)
🏢 Upguard
📍 Melbourne