Job Title - D365 Technical Support
Location - Sydney or Melbourne
Work mode - Hybrid
Hiring mode - Full time
Responsibilities
Hands on coding and delivering of assigned tasks
Assist Technical lead in the management of Code, Dev Environments, Builds and Deployments
Ensure prioritized work items are being developed and tested in accordance with the acceptance criteria
Act as a product / solution evangelist to build awareness and understanding of the platform
Qualifications
Solid technical background with understanding and hands-on experience in software development and D365 Finance and Operations
Ability to manage multiple complex initiatives with competing deadlines end to end from concept through to delivery, and all stages of application lifecycle
Strong problem solving and analytical skills
Skilled at working effectively with cross functional teams in a matrix organization
Good written and verbal communication skills
Clear understanding of cloud technologies, PAAS, IAAS, ASE, Power BI, D365 Enterprise (Operations) and Azure SQL
Working knowledge of Azure Dev Ops, code management techniques, deployment strategies, system upgrade management
Experience with working with vendors and external solution providers and ISVs.
Create and implement automated, test scripts where applicable
Management of code branches and software deployments
Plan, test and execute platform and software upgrades
Critical Success Metrics
% of development tasks delivered on time: ≥ 95% adherence to sprint commitments
% of code passing peer review without rework: ≥ 90% first-pass approval rate
Build success rate across environments: ≥ 98% successful builds in Dev/Test/UAT
Resolution of technical defects (Mean Time): ≤ 2 business days for P1/P2 issues
% of incidents resolved within SLA: ≥ 95% compliance
Adherence to project milestones: ≥ 98%
% of reusable components across projects:



≥ 60% of custom libraries modularized
About Sonata Software
TM framework. Our ****+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners.



Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Why join Sonata Software?
At Sonata, you ́ll have an outstanding prospect. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you will not be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
Position Summary/Objectives of Incumbent
The purpose of this position is to carry out service of equipment, after hours service, commissioning and service contracts as planned and directed by the Service Operations Manager and Service Supervisor – Power.
All ongoing and fixed term employees seeking to apply for this position
Position Enquiries: Direct to Jennie Nelson, Technical Manager, Science, Education & Humanities via (emailprotected). Please include the job reference code REF****I in your email.
Closing Date: 11:59pm, Sunday 11th October ****.
Working Rights: You must provide evidence of your working rights in Australia at time of application.
How to Apply: Please note that only applications submitted via the University's online recruitment system will be considered. As part of the online application, candidates will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.
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