Remote (South Africa) | Supporting an International Company
Friday – Tuesday, 05:*******:00 SAST | Full-Time
Unlock the flexibility of working from home while gaining high-value exposure with a leading international healthcare team.
As a Remote Receptionist in the dental field, you will own the end-to-end frontline patient experience, serving as the central point of contact for daily inbound communications, scheduling, and clinical workflow coordination. This role requires an operational professional capable of managing practitioner schedules and executing precise administrative tasks in a fast-paced environment. You will bridge patient care and daily practice operations with seamless efficiency. We are looking for a bubbly, confident professional who delivers exceptional client care.
What You'll Do
Frontline Communication:
Professionally answer incoming VoIP/cloud calls with a clear, and a warm tone. Manage voicemails, inquiries, and client follow-ups promptly.
Appointment & Calendar Management:
Coordinate practitioner schedules, optimize appointment slots, send patient reminders, and seamlessly resolve last-minute calendar changes.
Patient Intake & Administration:
Maintain accurate digital patient records, update practice management systems, and manage intake documentation and general reporting.
Clinical Workflow & Triage:
Leverage healthcare terminology to screen inquiries, follow procedure-specific duration guidelines, and provide accurate pre-appointment instructions.
Escalation & Confidentiality:
Protect sensitive patient data while effectively triaging complex or urgent clinical queries to the appropriate internal teams.
What You Bring
Experience & Certifications:
2+ years of administrative or receptionist experience, with prior remote work experience preferred.
Core Technical/Specialized Skills:
Proficiency with practice management software, VoIP systems, digital scheduling tools, and Microsoft Office.
Background & Domain Expertise:




Strong background in customer-centric roles—preference for experience in boutique, artisan, or high-touch service industries (dental/medical experience is a plus, but not required).
Technical Translation / Delivery:
Exceptional memory, strong multitasking capabilities, and excellent task prioritization skills.
Working Style:
Highly organized, calm under pressure, and capable of managing confidential patient interactions with full discretion.
Trainability:
Fast learner with a strong attitude toward acquiring new skills (minimal training required).
Remote Work Requirements
Hardware:
Reliable personal laptop or desktop capable of running all role-required software.
Connectivity:
High-speed, stable internet connection with a backup plan for power or connectivity outages.
Workspace:
A dedicated, quiet, and professional home-office environment.
Mindset:
High self-discipline, excellent time management, and a strong track record of thriving in an autonomous remote setup.
Connecting the extraordinary talent of South Africa with businesses around the world.
We are looking for a professional and friendly Front Desk Receptionist to join our team remotely. In this role, you will be responsible for managing communications, assisting customers, and ensuring smooth daily administrative operations. The ideal candidate is organized, customer-focused, and comfortable working in a remote environment.
Responsibilities
Answer and manage incoming phone calls, emails, and messages
Provide information and assistance to customers or clients




Schedule appointments and manage calendars
Maintain records, documents, and databases
Coordinate with team members and departments
Handle basic administrative and clerical tasks
Ensure excellent customer service and professional communication
Requirements
Previous experience as a receptionist, virtual assistant, or customer support representative is preferred
Strong communication and interpersonal skills
Good organizational and multitasking abilities
Proficiency with email, online scheduling tools, and office software
Reliable internet connection and a quiet remote workspace
Ability to work independently and manage time effectively
Key Responsibilities
Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
Support travelers with booking updates, modifications, cancellations, and special requests.
Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
Follow up to confirm trip details and gather feedback post-travel.
Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Benefits
Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
Exclusive travel perks and access to industry-only discounts.
Career development through ongoing training, mentorship, and team support.
Community culture where passion for travel, connection, and meaningful memories drives everything we do.
What We're Looking For
Strong written and verbal communication skills.
Experience in customer service—ideally in travel, tourism, or hospitality.
High attention to detail with strong organizational and follow-through habits.
Tech-savvy and quick to adapt to new systems and booking tools.
A genuine love for travel and helping others design unforgettable journeys.
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