Reservation Booking Manager
We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.
Key Responsibilities:
Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
Utilize reservation management software to track bookings, payments, and cancellations accurately
Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff
Qualifications:
Experience in customer service, travel, or hospitality industry
Excellent communication skills,



both written and verbal
Strong attention to detail and ability to multi-task in a fast-paced workplace
Proficient in using reservation management software and Microsoft Office
Ability to work independently and in a team setting
Strong problem-solving skills with a positive attitude
If you are passionate about exploring the world, have excellent customer service skills, and thrive in a fast-paced environment, we want to hear from you! Join our team and be a part of creating unforgettable adventures for our customers.
About the Role:
'At Opal HealthCare, we know that companies don't succeed, people do.' Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 142 Care Communities and over 20,000 team members nationwide.
What's on Offer:
Location: Kardinia Parkside Care Community, Geelong
Employment Type: Permanent part-time or casual roles available
Remuneration: Attractive hourly rate based on experience & qualifications
Additional Benefits:
Penalty rates for weekends and public holidays




12% superannuation & paid parental leave
Why Choose Opal?
Varied & meaningful work - No two days are the same; support our community in three essential areas
Career development - Access our Opal HealthCare Academy to grow your skills
Supportive team - Join a values-led environment where you are valued
Paid parental leave - Industry-leading policy
$5,000 referral bonuses for bringing a friend onboard
Sector-leading systems - The tools to help you succeed
What You'll Do:
Food Service: Deliver outstanding customer service in our dining room, serve meals with care, and know resident preferences.
Housekeeping: Ensure resident rooms and community areas are clean, safe, and welcoming, paying attention to detail.
Laundry: Provide a essential service by managing residents' personal laundry with respect and care.
Work as a key part of a supportive team to ensure a seamless and positive experience for all residents.
Follow strict safety, sanitary, and infection control protocols in all tasks.
What You'll Need:
A passion for helping people and making a difference in your community.
A flexible, can-do attitude and willingness to learn across different areas of hospitality.
Good communication skills and a friendly, professional manner.
Reliability and a strong work ethic.
Previous experience in hospitality, cleaning, or customer service is beneficial, but not essential – we will train the right person!
Willingness to complete:
Pre-employment medical
Police check
NDIS Worker Screening Check
Serve with Heart
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