NOW HIRING – BOOKINGS & DISPATCH COORDINATOR
Are you calm under pressure, highly organised, and thrive in a fast-paced environment?
Do you enjoy being the person who keeps everything moving?
Harvey's Towing Service
is looking for an experienced
Bookings & Dispatch Coordinator
to join our growing team — and we're ready to hire ASAP.
About Us
With over 45 years of industry experience, Harvey's Towing Service has built a strong reputation for professionalism, reliability, and rapid response across Brisbane and surrounding areas. Operating a large modern fleet, we provide 24/7 towing and recovery solutions to private customers, insurers, government departments, and corporate clients.
We're a solutions-focused business that invests in technology, training, and continuous improvement — and our dispatch team is the heartbeat of our operation.
The Role
This is not just a call‐taking job.
You will manage each job from the first phone call through to completion — coordinating drivers, updating customers, solving problems in real time, and ensuring accurate data and billing.
Key Responsibilities
Plan and dispatch jobs in line with customer timeframes and expectations
Allocate trucks based on location, urgency, and availability
Monitor pickup/delivery times and proactively update customers
Provide professional phone support to private, insurance & government clients
Accurate data entry and booking management
Prepare and provide accurate quotes
Communicate with drivers to resolve issues in real time
Reconcile and close completed jobs accurately
Issue invoices to non-account customers
Develop strong working relationships with drivers and key clients
Assist with pricing structures and process improvements




Prepare and manage on‐call rosters
Participate in rotating after‐hours on‐call support (with notice)
Support compliance with Quality, Environmental & WHS standards
What We're Looking For
Experience
Previous experience in dispatch, logistics, transport coordination or similar
Strong understanding of safe work practices
Current driver's licence
Skills
Excellent communication skills (verbal & written)
Strong attention to detail & numeracy skills
Confident using Microsoft Office (Word, Excel, Outlook)
Ability to manage competing priorities
Qualified phone manner
Strong problem‐solving ability
Ability to work under pressure and meet strict deadlines
Experience with quoting systems or accounting software (e.g., QuickBooks) is highly regarded.
Who You Are
Calm and decisive in high‐pressure situations
Organised and process‐driven
Honest, reliable, and accountable
A strong team player
Adaptable and solutions‐focused
Professional in behaviour and communication
Committed to safety, quality, and customer service
You take ownership. You communicate clearly. You get the job done.
Workplace & Physical Requirements
Ability to work 12‐hour day shifts (4 on / 4 off roster)
Frequent computer use (up to 10.5 hours per shift)
May be required to assist with after‐hours support on rotation
Must meet minimum visual standards required for applicable vehicle operation
(Workplace adjustments can be discussed where required.)
Why Join Harvey's?
Stable, well‐established family business
Fast‐paced and engaging environment
Supportive leadership team
Real responsibility and ownership in your role
Opportunity to grow within a continuously improving organisation
#J-*****-Ljbffr

📌 Bookings And Dispatch Coordinator (Brisbane)
🏢 Harveys
📍 Brisbane