Our Vision is a better tomorrow where all people can belong.
As the largest employer in fitness and recreation we have more than 5,000 staff at over 140centresacross Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.
About the Centre
The Peter Krenz Leisure Centre is owned by the City of Greater Bendigo and proudly managed by YMCA Victoria. The Centre provides a wide range of programs and activities, including Learn to Swim, Group Fitness, Recreational Swimming, Health and Fitness, Stadium and Squash hire. The main goal of the YMCA is to provide opportunities for all people to be more active, more often and help them reach their personal fitness goals. Our friendly team is highly qualified and has the experience to help you reach your training goals – whatever they may be.
About the role
As a Customer Service Officer at
Peter Krenz Leisure Centre,
you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but key administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:
Provide customers with sales solutions when enquiring about memberships and programs
Conduct centre tours with prospective members
Follow up customers and members as required
Promote available programs and services
Accurately receipt, process and balance customer payments
This is a
casual
position and the hourly rate is
$*****
per hour + Superannuation + Y Benefits.



This role would require your availability to work weekdays and weekends.
About you
With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.
You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.
Qualifications & Experience
HLTAID009 Provide Cardiopulmonary Resuscitation
HLTAID011 Provide First Aid
Previous experience in a similar role will be advantageous
Benefits
At the Y Victoria, we value our people. Working for us means you'll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:
Flexible working and rostering arrangements
Opportunities for career development and growth
Free access to gyms, recreation, and aquatics centres across the state
Free access to the Virtual Y – online health and wellness
Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.
Commitment to Child and Young People Safety
YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.
Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.
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📌 Customer Service Officer - Peter Krenz Leisure Centre (Bendigo)
🏢 The Y Victoria
📍 Bendigo