Job Description
3d ago , from International Convention Centre Sydney
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At ICC Sydney, Australia's leading convention,exhibition and entertainment precinct, we're more than just a world class venueand brand – we're a community of passionate professionals dedicated to puttingour people first. As part of our close-knit team, you'll help deliverunforgettable events and experiences in a space that fosters creativity andcollaboration.
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The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney,as part of the Public Private Partnership (PPP) delivering ICC Sydney, includesthe architectural landmark – The Cutaway, as part of the PPP portfolio. Withits striking architecture and prime location in the heart of Barangaroo, TheCutaway is a premium stage for festivals, immersive experiences, corporatelaunches, exhibitions, gala dinners and creative industry showcases – making itan extraordinary location for our team members to work.
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We prioritise inclusivity and support, creating an environment whereevery team member can thrive. If you need any adjustmentsduring the recruitment process, don't hesitate to reach out to our team ****** or call 7***. You can also connect with one ofour internal diversity streams for additional support.
About thisopportunity:
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The Ticketing Administrator is responsible for coordinating theGroup Bookings process for key events such as the Premier's Gala Concert ****, deliveringaccurate and efficient ticketing administration, managing internal and externalticketing enquiries, and providing event support for ICC Sydney Live Eventsticketing team. The role is focused on delivering a high standard of servicefor customers, clients, venue partners, and internal stakeholders.
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This is a casual position offering up to 30 hours per week ona seven-day rotating roster. While this role is primarily office-based duringstandard business hours (9am - 5pm, Monday to Friday) occasional evening andweekend work may be required to support operational requirements.
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You will:
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Deliver exceptional customer service by building and maintaining positive relationships with customers, clients, venue partners, and internal stakeholders,



ensuring all ticketing enquiries and requests are managed promptly and professionally.
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Provide guidance and support to casual box office staff, contributing to effective team performance and a positive patron experience.
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Support the achievement of ticketing and attendance targets through proactive ticketing administration and customer engagement.
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Identify and implement improvements to ticketing processes, operational efficiencies, and customer experience.
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Coordinate and administer ticketing operations for events, including ticket sales, allocations, group bookings, complimentary tickets, reporting and event-day ticketing activities.
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Maintain accurate ticketing systems, records, and event information to support effective event delivery and reporting.
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Contribute to the successful planning and delivery of events by providing administrative, operational, and event-day support as required.
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Required Skills &Experience;:
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Valid working rights in Australia.
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You must be 18 years or over.
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Higher School Certificate or equivalent
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Demonstrated experience in ticketing, box office, bookings administration or customer service, preferably within the live events, entertainment or venue industry.
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Experience coordinating group bookings, ticket allocations and customer enquiries while maintaining a high level of accuracy and attention to detail.
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Proven ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment.
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Proficiency in ticketing systems and Microsoft Office applications, with experience using Ticketek Aspect highly regarded.
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Excellent interpersonal and communication skills, with the ability to build positive relationships with customers, clients and internal stakeholders.
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Why ICC Sydney?
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ICC Sydney offers more than just a job – we provide the chance to bepart of something extraordinary. We create world class experiences while fostering acollaborative, inclusive culture where your ideas and skills are valued.
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As part of ourteam, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:
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Free and fresh daily meals.
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Heavily discounted car parking and dry cleaning.
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Access to exclusive health insurance offers and an executive superannuation arrangement.
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Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
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Access to discounted or complimentary event tickets
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We encourage your work life balance and offer flexibility to suit you.
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CBD location closeto public transport and in the heart of the Darling Harbour precinct.
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ICC Sydney iscommitted to prioritisingequitable, sustainable and creative practices for all team members andvisitors. This includes people with all abilities, First Nations Peoples,people across all generations, LGBTQIA+ individuals, new Australians, parentsand carers, and families of all structures. Our diverse, passionate team drivesa culture of collaboration, inclusion and service excellence.
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At ICC Sydney, we trust your resumecovers your skills, but we're also looking for like-minded passionate, andfriendly people to continue to build on our strong culture. Should yourapplication progress, you will be invited to attend an interview.
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To be eligible for employment you musthave valid working rights in Australia.
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Please Note; relevant screening checks willbe conducted as part of the recruitment process. This includes a NationalPolice Background Check for successful candidates. You will also be required toshow proof of identity that meets the 100-point check. Shortlisted candidatesmay also be required to complete an appropriate and relevant health assessmentas part of the recruitment process.
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Join us atICC Sydney, where you can bring your best, whole self to a team that truly putspeople first.
#J-*****-Ljbffr

📌 Casual Ticketing Administrator (Sydney)
🏢 International Convention Centre Sydney (ICC Sydney)
📍 Sydney