Internal Sales & Customer Relations Officer
Direct Stone is an established stone manufacturing and installation company specialising in high-quality natural stone and zero-silica surfaces for residential and commercial projects.
We are seeking a confident, motivated and results-driven
Internal Sales & Customer Relations Officer
to join our team.
This is a dedicated telephone-based sales position, with a strong emphasis on outbound calling, following up quotations and converting sales opportunities into confirmed orders.
About the Role
The primary objective of this role is to drive sales growth through
proactive outbound telesales and effective quotation follow-up
.
Working closely with our sales and estimating teams, you will take ownership of following up outstanding quotations, contacting new and existing leads, and maintaining consistent communication with prospective customers.
The successful candidate must be confident and comfortable spending a significant portion of each working day making outbound sales calls.
This is a sales-driven position, not a traditional customer service or administration role.
Success will be measured primarily by your outbound sales activity and your ability to convert quotations into confirmed orders.
Key Responsibilities
1. Outbound Tele sales & Lead Generation
Proactively make outbound telephone calls to prospective and existing customers.
Contact builders, tradespeople and other industry contacts to identify current business opportunities.
Follow up new sales enquiries and leads promptly.
Build relationships with prospective customers and encourage new business.
Maintain consistent daily outbound calling activity.




Take ownership of following up quotations issued by our estimating team.
Contact customers to discuss quotations, answer questions and progress sales opportunities.
Identify and address customer objections and work towards securing confirmed orders.
Maintain regular follow-up contact with customers until a decision is reached.
Actively work towards improving quotation conversion rates.
Accurately record customer information, telephone conversations and sales activities in Pipedrive.
Maintain up-to-date records of leads, quotations and sales opportunities.
Schedule and complete follow-up tasks.
Track sales progress and provide regular activity and conversion reports.
4. Customer Relations
Maintain positive relationships with existing customers.
Conduct customer care and follow-up telephone calls.
Identify opportunities for repeat business.
Liaise with internal departments to assist with customer enquiries.
Key Performance Measures
Performance in this role will be assessed primarily against two key areas:
Outbound Telesales Activity
Consistent achievement of agreed daily and weekly outbound calling targets.
Effective engagement with prospective and existing customers.
Generation and progression of qualified sales opportunities.
Quotation Conversion
Timely and consistent follow-up of outstanding quotations.




Achievement of agreed quotation-to-order conversion targets.
Contribution to securing new orders and growing sales revenue.
Accurate CRM management, customer communication and follow-up discipline will also form part of the performance assessment.
About You
We are looking for someone with a genuine sales mindset who enjoys speaking with customers, pursuing opportunities and achieving results.
The successful candidate will have:
Previous experience in outbound tele sales, internal sales or telephone-based business development.
Excellent telephone communication and relationship-building skills.
Confidence in initiating sales conversations and following up customers.
The ability to handle objections and convert enquiries into confirmed sales.
A proactive, persistent and results-focused approach.
Solid organisational skills and the discipline to manage daily calling and follow-up schedules.
Experience using CRM systems, preferably Pipedrive.
Good computer skills and attention to detail.
The ability to work independently and take ownership of sales opportunities.
A professional and positive attitude.
Experience in the building, construction, stone or related industries would be advantageous, but is not essential.
What We Offer
Full-time, office-based employment.
An opportunity to join an established Australian stone manufacturing business.
A dedicated internal sales position with transparent responsibilities and performance targets.
Support from experienced sales, estimating and management teams.
Product training and ongoing development.
Competitive remuneration based on experience.
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📌 Internal Sales & Customer Relations Officer (Victoria)
🏢 Direct Stone
📍 Victoria