Residential Service Manager | Pinangba | Cape York Family Centre
Employment Term: Full Time - Max Term Contract until end of Jan **** | Location: Cooktown - Cape York Family Centre | Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging
Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of UnitingCare.
The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.
Cape York Family Centre provides culturally appropriate residential alcohol and other drug rehabilitation for Aboriginal and Torres Strait Islander families across Cape York, with a unique whole-family model supporting adults and children together.
We value cultural knowledge and lived experience.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
About the role:
In this role prioritising cultural knowledge and community connection.
You'll work with your front-line team to provide outstanding care to residents, promoting a culture of values-based, person-centred care.
Through your knowledge, you'll promote a high standard of quality and compliance, ensuring your facility meets all regulatory requirements through best practice care and audit activities.
You'll ensure strong financial sustainability by driving community engagement to support occupancy whilst overseeing day to day program delivery.
You'll lead a diverse team, ensuring their ongoing performance by providing coaching and direction to enable their success.
We encourage our team to be creative and enjoy themselves while contributing to our success.
Come join one of the most trusted community and residential care providers in Australia.
Role requirements:
With a background in health, community or human services, your leadership skills have seen you grow and develop services with a strong focus on quality and person and family-centred care.
Your mentorship and coaching of teams have contributed to strong service performance and quality outcomes.
You're confident tackling complex and competing priorities throughout your day, bringing together people and resources to deliver positive outcomes.
Relevant tertiary qualification or equivalent experience in high-level service delivery and quality
Experience working with Aboriginal and Torres Strait Islander clients and communities
Leadership and management experience within health, community or human services - Essential
Experience coordinating care and service delivery within a multidisciplinary team
Confidence to manage staff, conflict,



pressures and competing priorities - Essential
Ability to provide leadership, support and mentorship to team members
Sound financial, operational and problem-solving capability
Commitment to continuous improvement and quality service delivery
Ability to satisfy the relevant probity checks required by legislation or organisational policy - Essential
In accordance with requirements outlined by the ACQSC and/or the NDIS, this role is considered Key Personnel.
You will be required to meet key suitability criteria and complete additional compliance measures.
Current or ability to obtain a Blue Card – Working with Children Check.
Employee Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we'd love you to be too
Joining the state's largest network of aged care workers with its over 8,000 robust, bright team in blue, you'll also be welcomed as part of the UnitingCare family.
With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger.
Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly




UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: Provide welcoming, safe & nurturing services for children.
Implement measures to prevent child abuse and neglect within our services.
Appropriately and immediately address child abuse and neglect if it does occur.
Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person.
We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support.
We speak up for their safety to ensure their voices are heard.
Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
Diversity & Inclusion
Our approach is simple – everybody is welcome here.
At UnitingCare, diversity is at the core of who we are, our mission and our values.
We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.
Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
For additional support and to meet our RAP Team, email ******
UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital.
When you join the UnitingCare family, you are part of something bigger.
We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do.
People who want to make the world a little better through small moments that leave big impacts.
For more than 100 years we've been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

We're on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness.
We want people who are great as individuals, and even better in a team.
People who stand up for what is right.
Who are open to new ideas.
Who champion innovation.
Who lead through learning, and lead by example.
#J-*****-Ljbffr

📌 Residential Service Manager (Queensland)
🏢 Unitingcare
📍 Queensland