The Opportunity Join Monash University's dynamic IT Service Centres, where we deliver frontline ICT support to staff and students across multiple campuses.
As part of the Office of the Chief Information Officer (OCIO), you'll play a key role in supporting user-facing technology including desktops, printers, and communication systems in a collaborative, service-driven environment.
Key Responsibilities Provide technical support via phone and in person for ICT-related issues, including but not limited to infrastructure, desktop, network, AV, telephony, and systems.
Offer specialist advice and contribute to consistent practices across teams Participate in team training and knowledge sharing Troubleshoot complex technical issues and escalate where necessary.
Log and manage service requests, ensuring timely and professional resolution Escalate unresolved queries and maintain accurate fault records Install and upgrade hardware and software in line with service standards Deliver exceptional customer service to a broad range of end users.
Contribute to the ongoing improvement of service delivery processes and documentation.
About You Strong technical knowledge of desktop hardware and both standard and custom software Excellent problem-solving, time management,



and communication skills Proven ability to juggle multiple issues and prioritise effectively Customer-focused with a deep understanding of our Standard Operating Environment Recognised as a Subject Matter Expert in at least one technical discipline About Monash University At Monash, work feels different.
There's a sense of belonging, from contributing to something ground breaking – a place where excellent things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise.
That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world.
We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia.
We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions.
We rank in the world's top-50 universities in rankings including the QS World University Rankings ****.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come.
Accelerate your change here.
Monash supports flexible and hybrid working arrangements.
We have a range of policies in place enabling staff to combine work and personal commitments.
This includes supporting parents.
To Apply - PLEASE NOTE THIS ROLE IS ONLY OPEN TO INDIGENOUS AUSTRALIANS AND MONASH STAFF

📌 It Service Centre Senior Support Officer (Melbourne)
🏢 Monash University
📍 Melbourne