About The Job
Join
Danone
, a global leader in health-focused food and specialised nutrition
Lead
Employee Services operations
across Australia and Recent Zealand, driving exceptional employee experiences
Partner with HR, business leaders, and regional shared services teams to deliver operational excellence and continuous improvement
ABOUT THE ROLE
Danone is seeking an experienced and people-focused
Employee Service Manager ANZ
to join our
Danone Business Services (DBS) APAC
team.
Reporting to the
Employee Service Geography Lead
, you will lead the delivery of Employee Services across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for our employees and stakeholders.
This is both a
people leadership
and
hands-on operational role
, managing a team of Employee Services Analysts while remaining actively involved in service delivery, process improvement, and employee lifecycle activities.
You will act as the key Employee Services contact for the ANZ HR community, driving the implementation of regional initiatives, supporting business integrations, and continually enhancing the employee experience through efficient and effective service delivery.
KEY RESPONSIBILITIES
Employee Services Leadership & Operations
Lead and develop the ANZ Employee Services small team across Australia and New Zealand
Ensure consistent delivery of Employee Services in line with APAC strategies, policies, processes, and compliance requirements
Act as the primary Employee Services contact for the ANZ HR community, managing escalations and stakeholder relationships
Oversee employee lifecycle processes including contracts, onboarding, employee changes, offboarding, HR documentation, and employee enquiries
Support HR systems maintenance, data management, time and attendance processes, and vendor-supported services
Ensure service excellence through effective issue resolution and employee support
Employee Experience & Service Delivery
Deliver a seamless and positive employee experience across all defined HR service touchpoints
Monitor service performance, response times,



and HR & employee feedback to identify improvement opportunitiesDrive self-service adoption and process efficiencies across the employee population
Maintain accurate employee master data and ensure data quality across systems and processes
Business Integration & Change Management
Support the integration of newly acquired businesses into Danone's operating model
Conduct process assessments, gap analysis, and transition planning activities
Coordinate knowledge transfer and stakeholder engagement across HR, shared services, and business teams
Lead local implementation of Global and APAC Employee Services initiatives, including training, testing, communications, and post-go-live support
Compliance, Governance & Continuous Improvement
Ensure compliance with Australian and New Zealand employment legislation and company policies
Support internal and external audits, controls testing, risk assessments, and remediation activities
Maintain operational documentation, standard operating procedures, and knowledge resources
Identify and implement opportunities to improve service delivery, efficiency, and employee satisfaction
Drive a culture of operational excellence, quality, and continuous improvement
About You
You are a collaborative and service-oriented HR professional who thrives in a fast-paced environment.
You enjoy leading teams, solving problems, improving processes, and building trusted relationships across the business.
Ideally, you will have:
Bachelor's degree in Human Resources, Business, or related discipline
5+ years' experience in HR Operations, Employee Services, Shared Services, Payroll, or HR Administration
Previous experience leading or mentoring HR operations teams
Strong understanding of HRIS platforms such as SAP, SuccessFactors, ServiceNow, or similar systems
Sound knowledge of Australian and New Zealand employment legislation and HR compliance requirements
Experience managing employee lifecycle processes within a complex organisation




Strong stakeholder management and communication skills
Experience supporting change initiatives, business integrations, or continuous improvement projects
High attention to detail and commitment to data accuracy and confidentiality
Strong problem-solving and analytical capabilities
About Us
WE OFFER
We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone.
Our unique benefits are designed to enhance lives and provide genuine value.
A high-performing,
collaborative team culture
Thank Danone it's Friday!
3pm finishes every Friday
Diverse and inclusive
work environment
Personalised
learning opportunities
to set you up for success
Competitive
Total Reward package
including:
Health, Life and salary continuance insurance
26 weeks gender-neutral paid parental leave
Employee Share Subscription Plan after 12 months of service
Performance-related incentives and annual reviews
ABOUT US
At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet.
One Health.
We operate across four business lines:
Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition
.
Our headquarters is in
France
, we have offices in
55 countries
and our products are sold in over 120 markets.
We are proud owners of some of the best-known brands worldwide including
YoPro, Activia, Aptamil, and Karicare
.
Danone ANZ
focuses on dairy and specialised nutrition products for infants and adults and is proud to be awarded the
Great Place to Work
accreditation winner for ANZ in **** and ****.
Diversity, Equity and Inclusion (DEI)
We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an
INCLUSIVE & DIVERSE
workplace where all Danoners can bring their uniqueness to contribute to business results.
Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.
#J-*****-Ljbffr

📌 Employee Services Manager (Sydney)
🏢 Danone
📍 Sydney