In this role, you will deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.
Your responsibilities will include: • Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster team-oriented relationships with the community.
• Conduct comprehensive, person-centred customer interviews around housing need.
Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.
• Monitor and follow-up arrears, rent payments and action sundry debts as required.




• Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues, escalating appropriately to Senior Housing Officer.
• Maintain accurate and timely customer and property records and files ensuring departmental compliance.
Enter a high volume of data and process documents utilising a number of IT systems.
• Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.
Applications to remain current for 12 months.
Job Ad Reference: QLD/********* Closing Date: Wednesday, 28 October ****

📌 Housing Officer - Frontline Services, Housing And Public Works (Queensland)
🏢 Queensland Government
📍 Queensland