At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.
We work hard and love a good challenge (or multiple).
With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
At Probe, expect to think differently, challenge the norm and find your purpose.
Launch your professional office career with Western Australia's largest energy retailer!
Based right in the heart of Joondalup, this Monday to Friday role offers stable hours, intensive high-level training, and dedicated team support to set you up for long-term customer service success.
About the Role As a Customer Service Agent, you aren't just answering phones; you are a problem solver for Western Australian households.




You'll be the "all-rounder" who helps customers navigate their energy needs—from explaining billing and usage to providing technical support for their online portals.
This is a role for those who enjoy the "investigative" side of customer service.
You'll manage meter inquiries and re-connections while using your empathy to identify customers in financial hardship, helping them set up tailored payment plans that actually make a difference.
What's In It For You?
The Schedule: Monday to Friday, 38 hours per week (Rotating roster 7am – 7pm).
Paid Training: 13 days of comprehensive, paid training to set you up for success, followed by a 4-week consolidation period with dedicated floor support.
Flexibility: While training is Full time, we offer Full-Time, and Part-Time roles thereafter.
Please note, Part-Time candidates must be able to commit to full 8 hour days for the initial 13 days of training.
Perks: Access to Flare Discounts (save on groceries, fuel, and fashion) plus a robust 24/7 Wellness

📌 Customer Service Agent (Western Australia)
🏢 The Probe Group
📍 Western Australia