Authorised Officer - Crew Leader Bendigo Permanent Full Time V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport.
We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects.
With more than **** weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver.
You could be one of our **** committed team members who are up to the challenge.
The Operations Group is responsible for the day-to-day delivery of train and coach services across regional Victoria and increasingly peri urban Melbourne.
About the role As part of the Customer team, the Authorised Officer Crew Leader is responsible for providing on‐shift supervision and mentoring to Authorised Officers while supporting the Team Leader in administering the Authorised Officer Management System The role works closely with V/Line management to ensure customers experience a protected and trouble‐free journey and contributes to the development and implementation of operational and customer service initiatives.
The Crew Leader supports Authorised Officers in meeting their obligations to deter anti‐social behaviour, crime, vandalism,



and fare evasion through a visible presence and accurate reporting under the Victorian Transport Act and Regulations.
Performing Authorised Officer duties Delivering on‐the‐job training to Authorised Officers Assisting the Team Leader and Manager – Authorised Officers as required A key focus is managing anti‐social behaviour across all services and during special events, playing an integral role in the ongoing Authorised Officer function at V/Line.
Employees may also be required to undertake additional duties aligned with their classification, skills, and capabilities.
Key accountabilities include: Provide on‐shift supervision to ensure efficient and proactive coordination of Authorised Officers.
Support the training and mentoring of Authorised Officers.
Assist with investigations and conduct debriefs as needed.
Prepare timely reports on security and anti‐social behaviour incidents for Executive Security Management meetings.
Perform fare compliance supervision and assist in incident, emergency, and disruption response.
Support management in meeting targets outlined in the Annual Revenue Protection Plan.
Monitor the quality of statements, documentation, and evidence to support successful prosecutions.
Maintain high standards of legal documentation and evidence management.
Assist Team Leaders with managing performance and behavioural matters.
Foster a respectful, inclusive, and professional team culture.
Location

📌 Authorised Officer Crew Leader (Melbourne)
🏢 V/Line
📍 Melbourne